In the winter, do I get a credit for the time it takes to clear snow from the vehicle?
During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first.
The snow removal credit is applied regardless of the weather. If you use more than one FLEX vehicle in a day, the credit applies to each vehicle used. If you happen to use the same vehicle again during the day, the credit will only apply once.
The objective of this policy is to give you more value for money, by only billing you for the time you’re actually using the vehicle.