What should I do if the vehicle I reserved is not accessible (e.g. due to snow and ice, construction etc.)

If you need immediate assistance, please phone us for help. Our team can help move your reservation to another vehicle or cancel the trip without cost.

By contacting us quickly about the problem, you help us minimize the impact on other members as well.

You can also inform us through the mobile app by selecting Report (Damage, cleanliness, etc.) for the trip.

If you are unable to contact us immediately, you can release the vehicle by clicking on “End Trip” in the app (R on the website) and select another vehicle. However, you will need to contact us afterward to request a billing adjustment due to the issue.