{"id":3786,"date":"2022-09-26T00:00:00","date_gmt":"2022-09-26T05:00:00","guid":{"rendered":"https:\/\/faq.communauto.com\/ht-faq\/new-faq-question-110\/"},"modified":"2025-11-13T14:33:58","modified_gmt":"2025-11-13T19:33:58","slug":"new-faq-question-110","status":"publish","type":"ht_faq","link":"https:\/\/faq.communauto.com\/en\/ht-faq\/new-faq-question-110\/","title":{"rendered":"How do I start my trip with a FLEX vehicle I spotted on the street or blocked in the app?"},"content":{"rendered":"

To begin a trip, you must:<\/p>\n

    \n
  1. In the Communauto mobile app, click on \u201cStart trip\u201d in your current reservation. If you aren\u2019t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile \u2013 see Regional Specifics ), on the reader located on the driver\u2019s side of the windshield.<\/li>\n
  2. You can then retrieve the car key from the key\/card holder in the glove box (do not forget to put it back at the end of your trip).<\/li>\n
  3. You are ready to go!<\/li>\n<\/ol>\n

    Regional Specifics<\/strong><\/p>\n

    In Quebec, members frequently use their transit cards to access vehicles, instead of the mobile app, or the key fobs provided by Communauto in some (not all) branches. The OPUS card in the Quebec and Montreal regions, the STO Multi card in Gatineau and the STS La vermeilleuse card in Sherbrooke can be linked to your account.<\/p>\n

    Only one transit card can be linked to your account. Once entered, it can be used to access vehicles in all cities in Quebec and Ontario, except Toronto. See \u201cHow do I use Communauto in other provinces and countries?<\/a>\u201c<\/p>\n","protected":false},"excerpt":{"rendered":"

    To begin a trip, you must: In the Communauto mobile app, click on \u201cStart trip\u201d in your current reservation. If you aren\u2019t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile \u2013 see Regional Specifics ), on the…<\/p>\n","protected":false},"author":1,"template":"","ht-faq-group":[207],"class_list":["post-3786","ht_faq","type-ht_faq","status-publish","hentry"],"display_content":"

    To begin a trip, you must:<\/p>

    1. In the Communauto mobile app, click on \u201cStart trip\u201d in your current reservation. If you aren\u2019t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile \u2013 see Regional Specifics ), on the reader located on the driver\u2019s side of the windshield.<\/li>
    2. You can then retrieve the car key from the key\/card holder in the glove box (do not forget to put it back at the end of your trip).<\/li>
    3. You are ready to go!<\/li><\/ol>

      Regional Specifics<\/strong><\/p>

      In Quebec, members frequently use their transit cards to access vehicles, instead of the mobile app, or the key fobs provided by Communauto in some (not all) branches. The OPUS card in the Quebec and Montreal regions, the STO Multi card in Gatineau and the STS La vermeilleuse card in Sherbrooke can be linked to your account.<\/p>

      Only one transit card can be linked to your account. Once entered, it can be used to access vehicles in all cities in Quebec and Ontario, except Toronto. See \u201cHow do I use Communauto in other provinces and countries?<\/a>\u201c<\/p>","display_excerpt":"To begin a trip, you must: In the Communauto mobile app, click on \u201cStart trip\u201d in your current reservation. 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