{"id":4343,"date":"2024-03-06T13:53:19","date_gmt":"2024-03-06T18:53:19","guid":{"rendered":"https:\/\/faq.communauto.com\/?post_type=ht_faq&#038;p=4343"},"modified":"2026-07-17T13:48:44","modified_gmt":"2026-07-17T18:48:44","slug":"what-should-i-do-if-the-gas-card-doesnt-work","status":"publish","type":"ht_faq","link":"https:\/\/faq.communauto.com\/en\/ht-faq\/what-should-i-do-if-the-gas-card-doesnt-work\/","title":{"rendered":"What should I do if the gas card doesn\u2019t work?"},"content":{"rendered":"\n<p>If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account.<\/p>\n\n\n\n<p>Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required during your trip. Do not rely entirely on the gas cards!<\/p>\n\n\n\n<p><strong>Before concluding that the card has a problem<\/strong>: If the gas card is not working for your purchase, you can try one of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are you at the gas pump? In Canada the cards do not work inside the store.<\/li>\n\n\n\n<li>Did you just activate the card? The activation is only active for a few minutes at a time.<\/li>\n\n\n\n<li>Make sure you have not pre-authorized more than $125<\/li>\n\n\n\n<li>If the machine asks for a driver number, simply enter the PIN and press OK<\/li>\n<\/ul>\n\n\n\n<p>If you or a previous member used the card within the last few hours, it\u2019s possible that the daily limit has already been reached. You can try the purchase again with a lower pre-authorized amount \u2013 this might be enough to add some gas without needing to use another payment method.<\/p>\n\n\n\n<p>See also:<\/p>\n\n\n\n<p><a href=\"https:\/\/faq.communauto.com\/en\/ht-faq\/new-faq-question-163\/\">How do I use the gas card provided in the car?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/faq.communauto.com\/en\/ht-faq\/new-faq-question-79\/\">How can I get credit for an expense?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account. Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required&#8230;<\/p>\n","protected":false},"author":1,"template":"","ht-faq-group":[196],"class_list":["post-4343","ht_faq","type-ht_faq","status-publish","hentry"],"display_content":"<!-- wp:paragraph -->\n<p>If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required during your trip. Do not rely entirely on the gas cards!<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Before concluding that the card has a problem<\/strong>: If the gas card is not working for your purchase, you can try one of the following:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Are you at the gas pump? In Canada the cards do not work inside the store.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Did you just activate the card? The activation is only active for a few minutes at a time.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Make sure you have not pre-authorized more than $125<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>If the machine asks for a driver number, simply enter the PIN and press OK<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>If you or a previous member used the card within the last few hours, it\u2019s possible that the daily limit has already been reached. You can try the purchase again with a lower pre-authorized amount \u2013 this might be enough to add some gas without needing to use another payment method.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>See also:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/faq.communauto.com\/en\/ht-faq\/new-faq-question-163\/\">How do I use the gas card provided in the car?<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/faq.communauto.com\/en\/ht-faq\/new-faq-question-79\/\">How can I get credit for an expense?<\/a><\/p>\n<!-- \/wp:paragraph -->","display_excerpt":"If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account. Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required...","_ht_faq_order":"7","_ht_faq_enabled":"1","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I do if the gas card doesn\u2019t work? - Communauto FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faq.communauto.com\/en\/ht-faq\/what-should-i-do-if-the-gas-card-doesnt-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if the gas card doesn\u2019t work? - Communauto FAQ\" \/>\n<meta property=\"og:description\" content=\"If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account. 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