Are there penalties for cancelling a reservation?

You can cancel a reservation (or change the start time or shorten it) at no charge if you cancel more than 2 hours prior to the reservation or before 9am on the reservation date.

If you cancel a reservation within 2 hours before its start time, you will be charged for 50% of the original time booked.

If your reservation is longer than 24 hours, please note that no cancellation fees apply beyond the first 24 hours of a booking.

Although it is always possible to cancel, postpone or shorten a reservation without penalty before 9am (in fact, between 12am and 9am), it is important to take into account that any reserved time that has already lapsed remains billable (for example, if at 8:45am you cancel a reservation that started at 7am, you will still be billed for 1 hour and 45 minutes).