What does “original start date/time” mean when it comes to the modification and cancellation policy?
It refers to the start date/time that you entered when you first made your reservation, or the earliest-ever start time registered in our system for this trip.
This precision is important because it is not possible to shift the start time of a reservation yourself, to shorten it or to cancel it, once the “original start date/time” of your reservation has passed. To do this, you must call us.
If we didn’t take this information into account, it would be easy to circumvent our already very permissive reservation modification policy by first shifting the start dates/times of the trip to then shorten it, thus avoiding penalties.
For example, this means it’s not possible at 10am to cancel a reservation that starts at 11am, if you have already changed the trip’s start time, and it originally started before 10am. You will, however, be able to release the vehicle.