How do I take advantage of free use periods during a snowstorm?

When conditions require it, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations. (It is easier to quickly move vehicles that have already been cleared of snow.)

Free FLEX periods are also offered for reasons other than snow removal, for example, during an intense cold spell, or if we need to quickly move many vehicles in a given area.

It’s a win-win situation – the more severe the conditions, the more generous our offers are!

Look for the dark blue snowflake icon in the Communauto app to find FLEX offered free of charge:

Any free service offered constitutes a time credit: the usual pricing continues to apply beyond a certain number of kilometers (see details for your specific location) on the distance traveled.

If another free use period is offered the following day, you cannot take advantage of the second free period while keeping the same vehicle.

Our aim is to allow more members access to this offer if they want to participate.

General versus targeted free FLEX events:

When the free period is general, all FLEX vehicles are offered free of charge. In these cases, an email is sent to everyone to inform you of the start and end dates/times of the free period. This information is also displayed on social media (Facebook and Twitter).

When the free period is targeted, only a certain number of vehicles are included. The free period that applies in this case is always the same, from 3 p.m. to 10 a.m. the next day.

Announcements for targeted free FLEX events are not always sent by email. Subscribe to our social media (Facebook and/or Twitter) so you don’t miss any updates.

During a targeted free FLEX event, once you move and release a vehicle, it will no longer display the blue snowflake icon indicating a free car.

Once a snow event is announced, vehicles often get picked up very quickly. Keep your eyes peeled!