What should I do if my mobile application doesn’t unlock the car?
If the mobile app isn’t allowing to you to unlock the car, try refreshing the app, or logging out and back in if needed.
The issue could be due to a temporary communication issue between our system and the vehicle.
If you have a key fob (or compatible RFID card) on hand (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”), try unlocking the vehicle with your fob.
If you still can’t open the vehicle, please call us so we can diagnose the issue.