What should I do if my key fob or key card doesn’t unlock a FLEX car?
If you’re having trouble using your RFID key fob (or equivalent) to unlock the FLEX vehicle, there are a few possible causes.
Did you block the vehicle in advance?
If you did not block the vehicle in advance, it may simply not be available. You can check if the vehicle is available by looking at the fob reader inside the windshield:
- a green flashing LED = the car is available
- a red flashing LED = the car is in use by another member
- both green and red LEDs flashing = the car has been blocked by a member (that member could be you if you already blocked the car in the app)
When you try to access a vehicle that you haven’t blocked in advance, it may take about ten seconds (sometimes longer) for the reader to wake up. There could also be a temporary communication issue. If needed, try again!
If you did block the vehicle in advance
There may be a communication issue between the vehicle and our system. If necessary, try again with your key fob (or equivalent).
If you have access to the mobile app, just click on “Start trip” in your current reservation.
If you still can’t open the vehicle, please call us so we can troubleshoot the issue.
See also: