How do I end a trip with a FLEX vehicle?

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To end a trip, you must:

  1. Plug the car key back into the key/card holder in the glove box, where you took it from at the start of your trip. Please note, it is the USB stick or the round plug attached to the car key (not the car key blade) that must be inserted. Ensure the gas cards have been returned as well. The red light on the key/card holder will go off once everything is properly inserted.
  2. Exit the car, close the doors, and in the mobile app, click on “End trip” in the reservation banner, or hold your key fob (or compatible RFID card) to the reader to lock the doors and re-arm the anti-theft device (see Please Note).
  3. Always double-check that the doors are locked before leaving the vehicle. If the vehicle didn’t lock properly, make sure everything is properly inserted in the key/card holder in the glove box. If the car still won’t lock, make sure all doors (including the tailgate, if applicable) are closed.

Please note

If you used the mobile app to access the vehicle, you will also need to use the mobile app to end your trip. It is not possible to use your key fob (or compatible RFID card) to lock the vehicle and end your trip if you used the mobile app to access the vehicle.

However, the opposite is possible: you can use the mobile app to end a trip started with your key fob (or compatible RFID card).

If you have any problems, please call us for assistance.