What should I do if my mobile application doesn’t unlock the FLEX car?

If you cannot unlock the car with the mobile app, try refreshing the app, or logging out and back in if needed.

The issue could be due to a temporary communication issue between our system and the vehicle.

If you have an RFID key fob (or equivalent) try unlocking the vehicle with your fob (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”).

If you still can’t open the vehicle, please call us so we can diagnose the issue.