What should I do if the gas card doesn’t work?
If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account.
Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required during your trip. Do not rely entirely on the gas cards!
Before concluding that the card has a problem: If the gas card is not working for your purchase, you can try one of the following:
- Are you at the gas pump? In Canada the cards do not work inside the store.
- Did you just activate the card? The activation is only active for a few minutes at a time.
- Make sure you have not pre-authorized more than $125
- If the machine asks for a driver number, simply enter the PIN and press OK
If you or a previous member used the card within the last few hours, it’s possible that the daily limit has already been reached. You can try the purchase again with a lower pre-authorized amount – this might be enough to add some gas without needing to use another payment method.
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