Why is there a difference between the balance on my monthly statement and the balance in the more up-to-date information available online?

admin

Your monthly account statement provides a summary of transactions made within the indicated period. If payments or new transactions were made afterward, they will not appear on this statement but on the next one.

This explains why the balance shown on your account statement often differs from the more up-to-date balance you will find in the information displayed online or in the Communauto app.

For the same reason, the “amount due” displayed online or in the app does not necessarily correspond to the balance shown on your last monthly statement. The two amounts will only be the same if you have not made any new transactions (including new trips) or new payments after the end of the period indicated on the statement.

Since “pending charges” (charges incurred that have not been billed yet) are not taken into account in determining the “amount due,” the amount due displayed online or in the Communauto app shows zero (0) as long as you are up to date with your payments.

You will find a detailed definition of these terms by clicking on the help button associated with each in the information displayed online or in the app.