How often am I billed?
For members in Ontario and Alberta, round trips by reservation are billed monthly, and one-way FLEX trips are billed daily.
For members in Quebec, Nova Scotia, and Paris, trips are billed monthly.
All members receive a monthly account statement.
How do I pay my bill?
For most members, each month your invoice amount will be charged automatically to your credit card.
Toronto, Edmonton and Calgary members using FLEX vehicles are billed daily as trips are completed.
For members who joined prior to the introduction of credit card payments, you may continue with your current payment method, or update your payment method to credit card (this change would be permanent).
Adding or updating your credit card on file can be done via the mobile app, or in your online account accessible from your branch’s website (in the “Payment method” section).
Typically, your account is charged automatically using the payment card on file. If your account is blocked because the balance is overdue or exceeds your credit limit, it is also possible for you to initiate a payment yourself.
To do so:
1. Log into your account on the Communauto website.
2. Select “Make a payment” from the “Billing” section of the menu.
Please note: this feature is currently available only in Alberta, Quebec, and Nova Scotia, and only for members with a credit card on file. If you need assistance making a payment on your account, please contact us.
Your credit limit is the maximum balance you can reach before being required to make a full or partial payment in order to make new reservations.
This limit takes into account both the completed trips that haven’t been paid (even if they haven’t been billed yet), the estimated « time” cost of future reservations, as well as any other charges due on your account.
You can view your credit limit in the “Balance and Transactions” section of your account in the Communauto app or website.
Please note: this policy currently applies only to members in Alberta and Nova Scotia, and only to plans without a membership bond (i.e., Open and Open Plus, as well as the Dynamic Duo plan offered in Halifax).
The cost of a trip depends on:
- the duration and distance traveled
- whether you are using a Round-trip or FLEX vehicle
- the vehicle category (an additional cost applies for family and utility vehicles)
- your membership plan
Check out the Rates page of your location to find out the details of our rates.
Several membership plans give you access to multiple pricing options, with the lowest rate automatically applying to your trip.
If you use a Round-trip vehicle:
For example, if you are a Value Plan member and you reserve a Round-trip vehicle, in addition to the basic rates of your plan you will have access to:
- Long Distance rates
- rates offered to Open Plus members (Open in Paris).
Members registered on the Value Extra plan also have access to the Workday rate.
Among all these possibilities, you will always be automatically charged the lowest price available for your trip.
If you use a FLEX vehicle:
Other benefits are reserved for Open Plus or Value plan members when they use a FLEX vehicle. For example, these plans allow members to use FLEX vehicles at the Round-trip vehicle rates for their membership plan if this provides a lower price for the trip. This applies regardless of the duration of the trip. However, a minimum of 4 hours is charged if the Round-trip vehicle rate is applied to the FLEX trip.
Updated on September 26, 2022