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For members in Ontario and Alberta, round trips by reservation are billed monthly, and one-way FLEX trips are billed daily. For members in Quebec, Nova Scotia, and Paris, trips are billed monthly. All members receive a monthly account statement.
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For most members, each month your invoice amount will be charged automatically to your credit card. Toronto, Edmonton and Calgary members using FLEX vehicles are billed daily as trips are completed. For members who joined prior to the introduction of credit card payments, you may continue with your current payment method, or update your payment method to credit card (this change would be permanent). Adding or updating your credit card on file can be done via the mobile app, or in your online account accessible from your branch’s website (in the “Payment method” section).
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Typically, your account is charged automatically using the payment card on file. If your account is blocked because the balance is overdue or exceeds your credit limit, it is also possible for you to initiate a payment yourself.
To do so:
1. Log into your account in the app or on the Communauto website.
2. Select “Make a payment” from the “Billing” section of the menu.
Please note: this feature is currently available only in Alberta, Quebec, and Nova Scotia, and only for members with a credit card on file. If you need assistance making a payment on your account, please contact us.
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Your credit limit is the maximum balance you can reach before being required to make a full or partial payment in order to make new reservations.
This limit takes into account both the completed trips that haven’t been paid (even if they haven’t been billed yet), the estimated « time” cost of future reservations, as well as any other charges due on your account.
You can view your credit limit in the “Balance and Transactions” section of your account in the Communauto app or website.
Please note: this policy applies to all members in Paris, Alberta, and Nova Scotia. In Quebec, it applies only to plans without a membership bond (i.e., Open and Open Plus).
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The cost of a trip depends on:
- the duration and distance traveled
- whether you are using a Round-trip or FLEX vehicle
- the vehicle category (an additional cost applies for family and utility vehicles)
- your membership plan
Check out the Rates page of your location to find out the details of our rates.
Several membership plans give you access to multiple pricing options, with the lowest rate automatically applying to your trip.
If you use a Round-trip vehicle:
For example, if you are a Value Plan member and you reserve a Round-trip vehicle, in addition to the basic rates of your plan you will have access to:
- Long Distance rates
- Rates offered to Open Plus members (“Liberté” in Paris) which are more advantageous for a quick round trip (trips where you drive many kilometers in a short time).
Members registered on the Value Extra plan can benefit from having their trip billed at the Workday rate.
Among all these possibilities, you will always be automatically charged the lowest price available for your trip.
The minimum duration of reservations is 30 minutes, and you are billed in increments of 15 minutes.
If you use a FLEX vehicle:
There is no minimum duration when you drive in a FLEX vehicle. That’s why FLEX trips may be billed by the minute. However, you can also keep a FLEX vehicle for longer trips while enjoying rates as advantageous as if you were using a Round-trip vehicle.
In fact, any trip made with a FLEX vehicle will be automatically billed at the lowest price of either the regular FLEX rates or the trip calculated at the Round-trip prices of your plan. This comparison is made regardless of the duration of the trip. However, a minimum of 4 hours is billable even for shorter trips if the cost finally applied is based on your plan’s Round-trip rates.
For trips of 4 hours or more, the rates are typically the same whether you drive in FLEX or a Round-trip vehicle. Two exceptions are: the Workday rate, which does not apply to FLEX vehicles, and trips for Open plan members, which can sometimes be cheaper in a FLEX.
To learn more:
Use our Trip Calculator on the Rates page of your branch’s website to compare the trip prices on a variety of membership plans.
Billing
Updated on March 20, 2024