How do I cancel my membership?

If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this option is of interest to you, send us a message through the contact form.

To cancel your membership, please send us a message through the contact form.

Your cancellation will take effect once the following conditions have been met:

• No outstanding balance, or if you paid a membership bond, no outstanding balance greater than the amount of your membership bond.
• Minimum contract duration of one year (3 months in France) has passed. Please also note the three months’ notice (one month in France) required per the Contract for the repayment of your membership bond.

If you were issued a RFID key fob, you can return it to the address provided in the email you receive as confirmation of your cancellation request.

Any additional services with a monthly cost that require a minimum term commitment (e.g. your rate plan or Damage Protection Plan) will continue to be billed to your account until the term commitment is met, even if you cancel your membership before the end of the term.

You will receive a final monthly invoice (including monthly fees) for the month in which your cancellation was processed.