How do I cancel my membership?

If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this option is of interest to you, send us a message through the contact form.

To cancel your membership, please send us a message through the contact form. If you were issued a key fob, please return it to your branch address as listed on the contact page by mail.

Your cancellation will take effect once the following conditions have been met:

  • Your key fob has been returned (if you were issued one).
  • No outstanding balance, or if you paid a membership bond, no outstanding balance greater than the amount of your membership bond.
  • Minimum contract duration of one year (3 months in France) has passed. Please also note the three month’s notice (one month in France) required per the Contract for the repayment of your membership bond.

You will receive a final monthly invoice (including monthly fees) for the month in which your cancellation was processed.