What should I do if my mobile application doesn’t unlock the FLEX car?

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If you can’t unlock the car with the mobile app, try refreshing the app, or logging out and back in if needed.

The issue could be due to a temporary communication issue between our system and the vehicle.

If you have an RFID key fob (or equivalent) try unlocking the vehicle that way.

If you don’t have a key fob (or equivalent):

You may be able to “wake up” the vehicle using a credit card with tap capability or a smartphone that is set up for contactless payment (e.g. Apple Pay).

Here’s how:

Click on Start Trip in the app as usual
Tap your credit card or smartphone on the reader. If using your phone, follow your usual steps for activating contactless payment.
The lights will flash green and red, indicating that the vehicle is communicating.
At the end of your trip, click End Trip in the app as usual. As long as the vehicle is still communicating, it will lock.

If you still can’t open the vehicle, please call us so we can troubleshoot the issue.