What should I do if I cannot unlock the vehicle with the Communauto app?

If you cannot unlock the vehicle using the app, you can try the following:

• View your reservation details in the app to double-check the time, location, and car number for your trip.
• Check that you have a good cellular signal on your phone.
• Close and reopen the app.
• If you have one, try using your RFID key fob or equivalent instead of the mobile app to access the vehicle.

If none of these solved the issue, please contact us. Our customer service team can assist by contacting the previous member or moving your reservation to a nearby vehicle.