What should I do if I’m having trouble ending my trip with a FLEX vehicle?

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If the vehicle does not lock as it should:

Make sure you are within the FLEX zone or at a FLEX Drop-off Point. A light near the steering wheel will illuminate if you are outside the zone.
Check if any accessory is missing from the key/card holder in the glove compartment, and that all doors (including the rear hatch, if applicable) are properly closed.
If you used the app to start the trip and cannot end it the same way, use your RFID key or equivalent to lock the doors, or vice versa.

If you started the trip with your RFID key or equivalent instead of using the app, make sure to use the same key you used at the start to end it.

Possible causes and solutions

Interference with a weak Wi-Fi signal that your phone has previously connected to: When someone ends a trip near their home, interference with their home Wi-Fi signal may prevent the app from working properly. To bypass this issue, temporarily turn off Wi-Fi on your mobile device.

Technical problem: If your end of trip coincides with an announcement that a technical problem is disrupting the service, click on the “Learn more” link displayed in the banner in the app and follow the instructions to know how to end the trip under the circumstances.

If the situation persists, contact us.