What should I do if I’m having trouble ending my trip with a FLEX vehicle?

At the end of your trip, the simplest and most reliable way to end your trip is by using the Communauto app.

It is not enough to simply close the doors or lock them from the inside using the buttons

You can also end a trip by tapping RFID key fob or equivalent on the reader, but this only works if you used this method to start your trip.

If you are still having trouble ending your trip, here are some options you can try:

• If you used an RFID key fob or equivalent to start the trip and you can’t end it the same way, use the app instead to end it. This will most likely resolve the issue.
• If you used the Communauto app to start the trip, it is normal that you cannot end it using an RFID key fob or equivalent.
• Check that you are inside the boundaries of the FLEX zone or at a FLEX drop-off point. An indicator light near the steering wheel will illuminate if you are outside of the zone.

If the situation persists or if you are unable to use the app, contact us.

Other possible problems and solutions:

Interference from a nearby wi-fi signal:
If you are trying to end a trip close to your home, your phone might be connecting to your home’s wi-fi network. If this connection is weak, it could prevent you from ending your trip. To get around this, simply turn off your phone’s wi-fi connection temporarily.

Technical problem:
If the end of your trip coincides with the announcement that a technical problem is disrupting the service, click on the “Learn more” link in the banner displayed in the app. Follow the instructions to find out how to complete the trip under the circumstances.