What should I do if I’m having trouble ending my trip with a Round-trip vehicle?

admin

Once you have returned to the station (or station zone) at the end of your trip, the simplest and most reliable way to end your reservation is by using the Communauto app.

It is not enough to simply close the doors or lock them from the inside using the buttons.

You can also end a trip by tapping RFID key fob or equivalent on the reader, but this only works if you used this method to start your trip.

If you are still having trouble ending your trip, here are some options you can try:

  • If you used an RFID key fob or equivalent to start the trip and you can’t end it the same way, use the app instead to end it. This will most likely resolve the issue.
  • If you used the Communauto app to start the trip, it is normal that you cannot end it using an RFID key fob or equivalent.
  • If you are using a station-based vehicle and you are late in returning it, you will not be able to end the trip the same way if you started it with the app. In these exceptional cases, you can use the button inside the door to lock the vehicle.  However, this solution does not apply to vehicles with a push-button start.

If the situation persists or if you are unable to use the app, contact us.