What should I do if I’m having trouble ending my trip with a Round-trip vehicle?

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If the vehicle does not lock as it should:

Make sure you are in the right place (back at the station or within the limits of the station zone, if applicable)

Check if any accessory is missing in key/card holder in the glove compartment and that all doors (including the rear hatch, if applicable) are properly closed.

If you used the app to start the trip and cannot end it the same way, use your RFID key or equivalent to lock the doors, or vice versa.

If you started the trip with your RFID key or equivalent instead of using the app, make sure to use the same key you used at the start to end it.

If the situation persists, contact us.

Important note for members using an RFID key fob (or equivalent) instead of the app to lock the doors at the end of a trip:

Locking the doors in this way will secure the vehicle, but this does not release the vehicle and make it available to other users.

If you are close to the end of your reservation, this might not make a difference. Otherwise, it is better to return to the app to release the vehicle. If you return a vehicle several days earlier than planned, it is very important to release it properly. You will be responsible for the cost of the additional days if you do not release the vehicle. This can be done later, even if you are not near the vehicle.

Please contact us if you find yourself in this situation, if the problem persists, and if you are unable to release the vehicle.