Why am I charged when I shorten or cancel a reservation after its original start time has passed?

admin

If you shorten or cancel a reservation, even more than 2 hours in advance, when the original start time has already passed, the following fee will apply:

50% of the cost of the billable hours for the canceled portion of the reservation.

However, no fee applies beyond the first 24 hours.

The purpose of this policy is to prevent abuse of our already flexible modification and cancellation policy. Otherwise, it would be possible to bypass our rules by:

First shifting the start and end times of a trip, then shortening it to avoid penalties, or
Creating very long reservations that someone could shorten daily, with the sole objective of ensuring the availability of that vehicle and preventing anyone else from booking it in advance.