Why was my booking changed or cancelled?

We make every effort to ensure that the car you reserved is ready for you at the time and location you specified when booking your trip. Sometimes, however, circumstances require us to make a change: a car might have been in an accident, or the previous member might be late returning it.

If the car you booked is no longer available, we will try to move your reservation to an equivalent vehicle, for the same time, at the closest possible station to the one you selected. This information will be communicated to you by email and often by phone as well.