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What should I do in case of a collision or if a vehicle is damaged during my trip?
In case of a collision or damage to the vehicle during your trip, you must notify Communauto as soon as possible.
If you are involved in an accident, you must exchange contact, vehicle, and insurance information with the other driver.
Please submit the following information to us immediately through the contact form on our website:
- Date and time of the incident
- 3rd party information: driver’s license and vehicle insurance information
- Circumstances of the incident
- Address /intersection of the incident
- Description of vehicle damage
- Police report number (if applicable)
- If there were any personal injuries
- Photos of any damage to either vehicle
In addition, each jurisdiction has its own procedures for when reporting a collision to police is required, as follows:
Province/Country When Police Reporting is Required Alberta A collision must be reported to police in the following circumstances: if there are injuries, if a vehicle is not driveable, if either driver doesn’t have proper documentation on hand, or if the damage appears to be greater than $5,000 in value.
A general rule of thumb is each different vehicle panel (i.e. bumper, quarter panel, door) that is damaged will be about $1,000 to repair. If in doubt, always report.
To file a collision report form, you must go to a police station.
Nova Scotia A collision must be reported to police if the damage appears to be greater than $2,000 in value.
A general rule of thumb is each different vehicle panel (i.e. bumper, quarter panel, door) that is damaged will be about $1,000 to repair. If in doubt, always report.
Halifax police reports must be made online. Please see their website for more information.
Ontario A collision must be reported to police if the damage appears to be greater than $2,000 in value.
A general rule of thumb is each different vehicle panel (i.e. bumper, quarter panel, door) that is damaged will be about $1,000 to repair. If in doubt, always report.
To report a collision to the police, you must visit a collision reporting centre with the vehicle within 24 hours. Collision reporting must be done in the police jurisdiction where the collision happened.
If the car is not driveable, it can be towed to collision reporting if necessary (i.e. if police do not attend the collision scene), and then onto Communauto’s preferred auto-body shop for your area. If police do attend the collision scene, they may complete a collision report on the spot, or they may have the vehicle towed to a collision reporting centre.
Quebec Joint reports (constats amiable) are available in the glove box of each vehicle. Unless there are injuries, it is not necessary to contact police if you complete the joint report. If you can’t find the joint report, it is also sufficient to collect the reIevant information on the circumstances of the collision, the other vehicle(s) involved, the identity of the driver(s), and their insurance information.
It is mandatory to obtain a police report in the case of a hit and run.
France You will find a collision report in the glove box or in the compartment under the passenger seat (depending on the vehicle model). It is necessary to ensure that this report is filled in as well as possible, especially with the insurance details of the other vehicle. If the other vehicle does not have valid insurance, call the police (17).
Whatever the severity of the collision, contact us as soon as possible at 01 720 907 75.
You can always call us for assistance if you are involved in a collision and need guidance about how to proceed.
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What should I do if I notice existing damage at the start of my trip?
If you notice damage that prevents you from using the car, or could impact another user, please contact us by phone right away.
If the damage is less serious, please use the reporting tool in the app or on the website to let us know. Before contacting us, please check on the vehicle status sheet in the glove box to see if this damage is already recorded. If this is the case, you do not have to report it again.
It is not necessary to send us pictures showing permanent stains on the seat fabric or small/superficial scratches, small rust spots, or barely visible dents.
Please immediately report any damage for which you are responsible.
Collision or Damage
Updated on March 20, 2024