What should I do if my RFID key fob or access card does not allow me to access the vehicle I reserved?

admin

If you cannot unlock the vehicle at the start of your reservation using your RFID key fob or equivalent you can try the following:

View your reservation details in the app to double check the time, location, and car number for your trip.
After two unsuccessful attempts, wait 30 seconds before trying your RFID key fob or equivalent again. Repeated attempts may cause further delays.
Try using the Communauto app on your phone to start the trip.

If none of these solved the issue, please contact us. Our customer service team can assist by contacting the previous member or moving your reservation onto a nearby vehicle.