If your reservation has already started, you will be able to release the vehicle, ending your trip early, by selecting « Release » on the mobile app, or « R » or through your online account, accessible through your branch’s website. Important If you use your key fob or compatible RFID card (OPUS card,…
In general, payments are automatically charged to the credit card on your account (carte bleue in France). For amounts that are billed monthly, the balance shown on your monthly account statement is charged a few days after the statement is issued. Members in Ontario and Alberta using FLEX vehicles are…
For members in Ontario and Alberta, round trips by reservation are billed monthly, and one-way FLEX trips are billed daily. For members in Quebec, Nova Scotia, and Paris, trips are billed monthly. All members receive a monthly account statement.
More and more vehicles come with push-button start ignitions. For example, the Toyota Prius V, the Yaris hybrid (in Paris), newer Toyota Corollas, most Kia Rios, the Chevrolet Volt, and Nissan LEAF all have push-button start ignitions. To turn on these vehicles, hold down the brake pedal, then press the…
All of our vehicles have winter tires installed from November to April. In Paris, our vehicles are equipped with four-season tires year-round. We generally begin doing tire changes in early October and mid April every year. To check if a vehicle has winter tires installed, look for “w.tires” in the…
We do not provide bike racks or rooftop cargo carriers, however you are welcome to purchase your own and use them with our vehicles. In Quebec and Paris, child seats are available in some round-trip vehicles. To search for these vehicles, select « Baby s. less than 18 kg”, or “Baby…
All of our vehicles are equipped with automatic transmission. In Paris, our fleet is made up of vehicles with both automatic AND manual transmission.
We offer a variety of vehicles in the following categories (in ascending order of cargo space): Compact Intermediate Family Minivan Utility Most of the vehicles in our fleet are in the “Compact” category. This is the default category when you search for a vehicle for your trip, so there is…
In Canada: Electric Circuit cards are available in every 100% electric vehicle. To use a charging station, use the Electric Circuit card located in the key/card holder in the glove box (don’t forget to put it back, otherwise you won’t be able to end your trip properly). Members using an…
An electric vehicle’s range will vary depending on driving style, weather, terrain and accessories used when driving (in particular, air conditioning and heating). The maximum range of an EV also depends on the specific model of vehicle. For a Chevrolet Bolt or Kia Niro, the range can be up to…
No, all of our vehicles are non-smoking.
Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app. To submit receipts: If your reservation is ongoing: Click on “Purchase receipt” in the reservation banner. If your reservation has ended: Select the appropriate trip under “My trips”…
While the cost of gas is included in our rates, every member is responsible for making sure they leave the car with at least one-quarter tank of gas at the end of their trip. If the gas level drops below one-quarter tank during your trip, we ask that everyone does…
Yes. We will add any toll charges to your monthly invoice once they have been billed to us. We do not bill any additional administration fees for the use of toll roads or bridges. Some branches have toll road or toll bridge transponders in the vehicles for your convenience, as…
Whether it’s during your trip or at the end of it, you are responsible for making sure the car is parked in an authorized location. See details of the parking options available in your location for more details. If the vehicle is left in an area with parking restrictions and…
Members are responsible for any vehicle-related fine received during your booking period, whether it is a parking or traffic violation. If you receive a ticket during your trip, you will save a $20 administrative fee if you go ahead and pay it yourself. If you don’t pay it upfront, once…
Yes. In some stations, it is necessary to collect a key, an access card, or a remote control to exit or enter the parking lot and/or to be able to get to the vehicle(s). You will find these access tools in a lock box, or combination box. Do not forget…
If the vehicle you have booked is in a station that you are not familiar with, click on the name of the station in the app (from your reservation list, or in the vehicle search tool) to access station information. There you will find instructions for entering/exiting the parking lot…
If you encounter an unexpected problem, please ensure you are stopped in a safe place, then phone our customer service team 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following member (no call fees are charged for calls regarding a problem or an…
If you are having trouble using your key fob (or compatible RFID card) to unlock the FLEX vehicle (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”), there are a couple of things that might be the reason. Did you block the…
