What is a Station Zone and how does it work? Unlike a regular station located in a fixed location, a station zone is an area on the map visible in the Communauto app. The perimeter of the station zone is small enough to be crossed quickly on foot.…
Comment fonctionne une « station-zone » ? Contrairement à une station régulière localisée avec un emplacement fixe, une station-zone correspond à une aire sur la carte visible dans l’application Communauto. Le périmètre des stations-zones est assez réduit pour être traversé rapidement à pied. Les véhicules de ces stations sont garés…
Inscrivez-vous en 4 étapes faciles ! Voici les 4 étapes faciles pour procéder à votre inscription. Suis-je admissible ? Vérifiez que vous remplissez les critères d’admissibilité. Choisissez votre forfait Consultez les plans tarifaires disponibles dans votre succursale et utilisez notre calculateur de prix pour comparer le coût de différents scénarios de…
Do I have to pay a membership bond to become a member? No. In all branches there are options for joining without a membership bond. Please note that the membership bond is always refundable if you leave the service. It is therefore not a cost, and it allows you to…
How can I figure out which plan is right for me? You can review the available rate plans for your branch on the Plans page, and use our Trip Calculator to compare rates on different trips you think you’ll use carshare for. Generally, if you are driving only once or…
Is it necessary to have personal car insurance in order to use Communauto vehicles? No. When you use one of our vehicles you are automatically covered by Communauto’s auto insurance policy, which includes collision and third-party liability coverage. If you have collision coverage through your credit card or a personal…
Is it necessary to have a smartphone with data to use your service? Not necessarily. It depends which of our two service types you plan to use. FLEX service does require the use of a smartphone with data to locate available vehicles through the Communauto mobile app. If you are…
Is it necessary to have a credit card in order to use your services? Yes. The registration of a credit card, or a VISA Debit is required to access the service. Mastercard Debit cards are not accepted at this time. In France, Visa Electron cards, debit cards, and American Express…
Can I join if I’m under 19 years old (18 years old in Paris)? Yes, but you must subscribe through a family membership and live at the same address as your parent(s) or guardian(s) at the time of your subscription. This is possible everywhere except in France, where it is…
Am I eligible? To be eligible to join, you must: Be at least 19 years of age (Canada) or 18 years of age (Paris) Hold a full licence or second-stage graduated licence from your province, as follows: Province/City Accepted Licences Alberta Class 5 or 5-GLD Nova Scotia Class 5 or…
Can I lend a vehicle to someone else during my booking? No, you cannot lend a vehicle to someone else, unless they are also a registered Communauto member, in good standing. Always remember, a member who allows someone else to drive a vehicle reserved in their name remains fully responsible…
If I join Communauto, can I allow someone else to drive the car? For trips where a second driver would be convenient (i.e. on a road trip), non-member drivers are allowed, as long as the registered member accompanies the non-member in the vehicle while they are driving. The non-member must…
How do I change my password? To reset your password, simply click on the link “Forgot your password?” on the login page (on our mobile app or website). You’ll need your email address and your member number to be able to choose a new password. If you don’t know your…
How do I use Communauto in other provinces and countries? To use vehicles in another Communauto branch, you will need to register with that branch (registration is free; see instructions below). There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only…
How do I cancel my membership? If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this…
Can I take a FLEX vehicle from one city and release it in another? No. You may not release a FLEX vehicle in another city even if FLEX service is also available there. You must always bring the vehicle back and release it inside the FLEX zone in the city…
Do I have to block a FLEX vehicle in advance to access one I find on the street? Not at all. If the vehicle is available, you will be able to access it (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”).…
Can I block a FLEX vehicle in advance? Once you’ve located a FLEX vehicle using our mobile app, you can block it free of charge for up to 30 minutes, giving you time to reach it. You can only block the same vehicle one additional time if you do not…
How does FLEX work? Using FLEX is simple: Find an available vehicle. Find an available vehicle on the street or using the map on our mobile app. Block it free of charge for up to 30 minutes, giving you time to reach it.. Unlock the vehicle. Drive!
How is the duration of my FLEX trip calculated? Calculating the price of your trip starts when you access the vehicle with either your key fob or through the mobile app, and ends when the vehicle is released, however, credits apply in some situations. These include giving you time to…