What is the credit limit on my account, and how does it work?

tcallanan

Your credit limit is the maximum amount you can reach before you are required to make a full or partial payment to make new reservations or access a FLEX vehicle.

This limit takes into account both the completed trips that haven’t been paid (even if they haven’t been billed yet), the estimated “time” cost of future reservations, as well as any other charges due on your account.

If your usage of the service, including your trips and those of your co-members (if applicable) remains below your credit limit, you will not need to make a payment between two billing periods or scheduled withdrawals.

However, if you approach or exceed your limit, you will receive a notification in the app indicating that you need to make a payment.

To find out your credit limit, select “Balance & Transactions” in the “Billing” section of your account online or in the Communauto app.

Note: The credit limit policy currently only applies in Paris, Alberta, Nova Scotia, and Quebec.