Reservations with round-trip vehicles are billed monthly. FLEX trips are billed on the next business day, apart from some exceptions. All members receive a monthly account statement.

All of our vehicles have winter tires installed from November to April. In Paris, our vehicles are equipped with four-season tires year-round. We generally begin doing tire changes in early October and mid April every year. To check if a vehicle has winter tires installed, look for “w.tires” in the…

We do not provide bike racks or rooftop cargo carriers, but you are welcome to purchase your own and use them with our vehicles. In Quebec and Paris, child seats are available in some round-trip vehicles. To search for these vehicles, select « Baby s. less than 18 kg”, or “Baby…

All of our vehicles are equipped with automatic transmission. In Paris, our fleet is made up of vehicles with both automatic AND manual transmission.

We offer a variety of vehicles in the following categories (in ascending order of cargo space): Most of the vehicles in our fleet are in the “Compact” category. This is the default category when you search for a vehicle for your trip, so there is no “Compact” category for an…

In Canada: Electric Circuit cards are available in every 100% electric vehicle. To use a charging station, use the Electric Circuit card located in the key/card holder in the glove box (don’t forget to put it back, otherwise you won’t be able to end your trip properly). Members using an…

An electric vehicle’s range will vary depending on driving style, weather, terrain and accessories used when driving (in particular, air conditioning and heating). The maximum range of an EV also depends on the specific model of vehicle. For a Chevrolet Bolt or Kia Niro, the range can be up to…

No, all of our vehicles are non-smoking.

Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app. To submit receipts: If your reservation is ongoing: If your reservation has ended: Once the expense is verified, the amount(s) indicated on the receipt will be credited on…

While the cost of gas is included in our rates, every member is responsible for making sure they leave the car with at least one-quarter tank of gas at the end of their trip. If the gas level drops below one-quarter tank during your trip, we ask that everyone does…

Whether it’s during your trip or at the end of it, you are responsible for making sure the car is parked in an authorized location. See details of the parking options available in your location for more details. If the vehicle is left in an area with parking restrictions and…

Members are responsible for any vehicle-related fine received during your booking period, whether it is a parking or traffic violation. If you receive a ticket during your trip, you will save a $20 administrative fee if you go ahead and pay it yourself. If you don’t pay it upfront, once…

Yes. In some stations, it is necessary to collect a key, an access card, or a remote control to exit or enter the parking lot and/or to be able to get to the vehicle(s). You will find these access tools in a lock box, or combination box. Do not forget…

If the vehicle you have booked is in a station that you are not familiar with, click on the name of the station in the app (from your reservation list, or in the vehicle search tool) to access station information. There you will find instructions for entering/exiting the parking lot…

If you encounter an unexpected problem, please ensure you are stopped in a safe place, then phone our customer service team 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following member (no call fees are charged for calls regarding a problem or an…

If you are having trouble using your key fob (or compatible RFID card) to unlock the FLEX vehicle (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”), there are a couple of things that might be the reason. Did you block the…

If you cannot unlock the car with the mobile app, try refreshing the app, or logging out and back in if needed. The issue could be due to a temporary communication issue between our system and the vehicle. If you have an RFID key fob (or equivalent) try unlocking the…

Yes. In all our branches, except in Paris, it is possible to waive the Damage Protection Plan options if you pay for your Communauto transactions with a credit card that offers appropriate protection (often called Collision/Loss Damage Insurance for rental vehicles). However, make sure that the protection offered is sufficient…

Your Damage Protection Plan limits the amount you have to pay if there’s a collision or damage during your trip. All Communauto vehicles are covered by our company’s insurance for collision and liability, but you get to choose the Damage Protection Plan that works best for you. When you join,…