Business Accounts

You can sign up your workplace to use Communauto by completing the registration form on the Business page for your location. Each workplace can choose their account administrator(s) and can add an unlimited number of authorized drivers to the account.

For organizations with multiple departments, it’s possible to separate your drivers into different accounts or billing units (a separate monthly invoice will be produced for each account). This makes it easier to allocate costs to certain projects, clients, or departments while remaining in control of your budget.

The account administrator(s) will receive a monthly account statement by email. Authorized drivers do not have access to this information.

If you pay by credit card, the amount due is automatically charged on the next business day.

If you pay by cheque or bank transfer, it is your responsibility to make the payment by the deadline on the monthly account statement.

In France, the amounts are debited directly from the company’s account (a direct debit form must be completed).

If you have created multiple accounts for your workplace, each account will receive its own monthly statement.

On the account statement, trips are grouped by driver and presented in chronological order. For station-based vehicles available by reservation, you can also add a note to each trip.

See also:

How are the costs of my trips calculated?

To add drivers to an existing business account, please visit the Business page of your location’s website and follow the instructions in the Authorized Drivers section. Make sure to upload all requested documents, including front and back copies of each applicant’s driver’s license.

Please note for security purposes we require each driver to register with their own professional email address associated with the business on the account.

If a driver also has a personal Communauto membership, they must use a separate email address on each account.

Each authorized driver will receive their own login credentials to access the Communauto app or website. Therefore, each driver can manage their own reservations.

If any issues arise during a trip (e.g. damage, returning the vehicle late, etc.) the driver is responsible for contacting us directly. To learn more, see the FAQ sections on station-based and FLEX vehicles.

In case of a collision or damage to the vehicle during your trip, the driver must notify Communauto as soon as possible.

If there was another part involved, the driver must exchange contact, vehicle, and insurance information with the other driver.

For a full list of required information, see: What should I do in case of a collision or if a vehicle is damaged during my trip?

All Communauto vehicles are covered by our company’s insurance for collision and liability, but business account administrators can choose the Damage Protection Plan that works best for their organization.

Visit the Business page of your location’s website to see the Damage Protection Plan options available.

To learn more, see the FAQ sections on Coverage and Collision or Damage.

No, all Communauto members have access to both services (if both are offered in your location). If a business wishes for its drivers to use only one of services, this must be managed internally between the account administrator and the employees.

See also:What is the difference between FLEX and station-based vehicles?

Only the account administrator(s) have the authority to make changes to the business account.

If you need to change the administrator on your account, we require that the current administrator notify us of the update in writing.

To close a business account, the account administrator must contact us to request the account closure.

If you paid a membership bond, please indicate your preferred method of reimbursement: cheque or bank transfer. In the case of a reimbursement by cheque, please indicate the exact address of the department or division of the organization to which it should be sent.

Please note: The account can only be closed if there is no outstanding balance. After the account is closed, a request will be sent to our accounting department to process the reimbursement of your membership bond, if applicable. The reimbursement may take 2 to 6 weeks to arrive.