Eligibility Criteria

To be eligible to join, you must:

• Be at least 19 years of age (Canada) or 18 years of age (Paris)
• Hold a full licence or second-stage graduated licence from your province, as follows:

Equivalent licences from other Canadian provinces are also accepted (See “What should I do if I have an out-of-province or international licence?”)

• have not been the subject of any conviction for serious or criminal conduct in the last three years (minimum).
• have not been guilty of any violation for impaired driving in the last three years (minimum).

ADDITIONAL CRITERIA FOR CANADIAN APPLICANTS

• Have a good credit record

Additionally, if you have more than six years of driving experience, your record must:

• Have no more than 6 demerit points
• Have no more than 3 accidents involving damages greater than $1000, with no more than 2 of those being at-fault

If you have less than six years of driving experience or a graduated licence, your record must:

• Have no more than 3 demerit points
• Have no more than 1 accident involving damages greater than $1000, whether you were at fault or not.

Demerit points issued in Alberta, Nova Scotia, Ontario, and Quebec, will stay on your driving record for 2 years from the date of conviction.

As part of the registration application process, Canadians must provide a copy of their driving record(s) (not required for French or foreign nationals):

Can I join if I’m under 19 years old (18 years old in Paris)?

Yes, but you must subscribe through a family membership and live at the same address as your parent(s) or guardian(s) at the time of your subscription.

This is possible everywhere except in France, where it is not possible to obtain a driver’s licence at a younger age.

You must register either a credit card or a VISA or Mastercard debit card in order to access the service.

In France, Visa Electron cards, debit cards, and American Express cards are not accepted.

Not necessarily. It depends which of our two service types you plan to use. FLEX service does require the use of a smartphone with data to locate available vehicles through the Communauto mobile app. If you are signing up to use only round-trip vehicles however, you can manage your bookings and vehicle access without using the Communauto mobile app if you choose. You can make reservations through your online account or over the phone.

If you are not using the Communauto mobile app, you will need to use the key fob or card that was provided to you by Communauto to access the vehicles (available upon request if we did not provide you one at the time of registration) or, if you live in Quebec or France, you can use a compatible RFID card that you have previously linked through your online account (see “Regional Specifics” in How do I start my trip once I have a reservation?).

To find out which of our services is available in your area, please visit the “How it Works” page of your local branch.

No. When you use one of our vehicles you are automatically covered by Communauto’s auto insurance policy, which includes collision and third-party liability coverage.

If you have collision coverage through your credit card or a personal auto insurance policy, you may (except in Quebec and Paris) waive your participation in Communauto’s collision insurance by filling out the Damage Protection Plan Waiver. See the “Rates” page on your branch’s website for more details.

Out-of-province licence

If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch.

If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving record on your behalf (it will also be possible for us to validate your driving record if you have a New Brunswick, Newfoundland and Labrador, or Prince Edward Island licence).

If you are from any other province, you must provide a copy of your driver abstract covering the previous 3 years with your application.

If you have just moved to a new province, we recommend exchanging your licence prior to applying. Each province has different time frames for exchanging your licence after moving, as follows:

Out-of-country licence

If you have recently moved to Canada from another country, the above timeframes also apply for exchanging your out-of-country licence.

If you have recently moved to France, you have one year (18 months if you are European) to exchange your licence.

If your stay is temporary, you can apply with a licence from another country.

• If you are American
  • A copy of your driver’s licence
  • A copy of your passport (including your visitor visa if applicable).
• If you are from any other country
  • A copy of your driver’s licence, or an official translation of your driver’s licence from your home country, if your licence is not in French or English.
  • A copy of your passport (including your visitor visa if applicable).

Please note: A Canadian address is required to register at one of our Canadian branches.

If the address indicated on your application is different from your driver’s licence, proof of address may be required. This must be an official document such as a government document, a telephone or internet bill, or a rental lease. Proof of a temporary address will not be accepted.

If you are moving to Canada or France from another country, you will need to exchange your licence within the timeframe set by your province.

The international driver’s licence is only a translation of the driver’s licence obtained in the issuing country. You must request it before leaving your home country. The international driver’s licence is required in addition to, not in place of, your original driver’s licence. To be valid, your international driver’s licence must always be paired with your original licence. If requested by police, you must present both documents.

In some circumstances, if your credit record does not meet our requirements, or it is not available (if you are not yet a resident of Canada), you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to join in our Canadian branches.

As credit records are not available in France, the credit record is not required for French residents who register in Paris.

If we request additional documents or information to complete your registration, please use the contact form on our website or in the app to submit this to us.

You will make it easier to follow up on your request if you select the “Complete my registration” option in the drop-down menu where you are asked to specify the “Contact purpose”.