The main reason can be summed up in one word: reservation! Station-based vehicles must be reserved in advance, whereas FLEX vehicles are accessible spontaneously, or in other words, “without reservation.” When you reserve a station-based vehicle, you specify a time slot that includes an end time. Using your RFID key…
If you cannot unlock the vehicle using the app, you can try the following: If none of these solved the issue, please contact us. Our customer service team can assist by contacting the previous member or moving your reservation onto a nearby vehicle.
It depends on how you plan to access the vehicle: With an RFID key or equivalent: all members linked to the same family account can start a trip using their own RFID key or equivalent. In this case, you don’t need to do anything to share a reservation. It’s automatic!…
This calculation is based on your current balance (see “Balance”), any pending charges, and the estimated cost of ongoing trips and future reservations. You can check your account online or in the Communauto app (see “Balance & Transactions” in the Billing section), to determine if you have enough room within…
Your monthly account statement provides a summary of transactions made within the indicated period. If payments or new transactions were made afterward, they will not appear on this statement but on the next one. This explains why the balance shown on your account statement often differs from the more up-to-date…
Your monthly account statement includes a list of the trips that you have made during the indicated period. Statements for family memberships display trips for all co-members, while statements for workplace accounts show the trips for all authorized drivers. The cost for each trip shows the amount before tax, making…
If the vehicle does not lock as it should: If you started the trip with your RFID key or equivalent instead of using the app, make sure to use the same key you used at the start to end it. Possible causes and solutions Interference with a weak Wi-Fi signal…
If the vehicle does not lock as it should: If you started the trip with your RFID key or equivalent instead of using the app, make sure to use the same key you used at the start to end it. If the situation persists, contact us. Important note for members…
This restriction is intended to prevent members from abusing our already generous policies on modifying or cancelling reservations. Otherwise, it would be possible for members to get around the penalties by: shifting the start and end dates/times of a trip to shorten it after the fact, thus avoiding the penalties,…
In the app: 1. Select Account at the bottom of the screen. 2. Under the PLAN section, select Rate Plan or Protection Plan. 3. Click on the button to modify your choice. On the website: 1. Click on the Login button on your branch’s website. 2. Under the PLAN section,…
Yes, for Communauto vehicles in Canada, the roadside assistance coverage also applies in the United States. For Communauto vehicles in France, the roadside assistance plan covers trips to other countries in the European Union, Switzerland, and the United Kingdom.
Yes, all Communauto vehicles are covered by a roadside assistance provider. If you encounter an issue during your trip that requires roadside assistance (e.g. dead battery, flat tire) please contact us right away so our customer service team can make the roadside assistance request. In Canada, Communauto’s roadside assistance is…
Oui, pour les véhicules de Communauto au Canada, la couverture de l’assistance routière s’applique également aux États-Unis. Pour les véhicules de Communauto en France, les services d’assistance offerts couvrent les déplacements dans les autres pays de l’Union européenne, la Suisse et le Royaume-Uni.
Oui, tous les véhicules de Communauto sont couverts par un service d’assistance routière. Si, au cours d’un trajet, vous rencontrez un problème nécessitant une assistance routière (par ex. : batterie à plat, pneu crevé, etc.), veuillez communiquer avec nous sans tarder afin que notre équipe du service à la clientèle…
If you notice damage that prevents you from using the car, or could impact another user, please contact us by phone right away. If the damage is less serious, please use the reporting tool in the app or on the website to let us know. Before contacting us, please check…
If the FLEX car you’ve blocked doesn’t appear at the location indicated on the app, there could be some GPS interference preventing the location from updating accurately. This may occur more frequently in areas with tall buildings. The car should not be far from its location on the map, so…
No, it is not necessary to submit a receipt if you use a card provided by Communauto to fuel the car.
If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account. Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required…
We offer a time credit on specific FLEX trips when members refuel the vehicle because a visit to the gas station could take up a significant portion of their short trip. In general, members book Round-trip vehicles for longer trips than they do with FLEX vehicles. Most reservations on Round-trip…
In Canadian branches of Communauto, our insurance policy includes a deductible that applies whether or not the Communauto driver is at fault in the accident. The nature of this insurance policy helps us minimize our overall insurance costs and, therefore, the cost of insurance passed along to members. As a…
