We offer a time credit on specific FLEX trips when members refuel the vehicle because a visit to the gas station could take up a significant portion of their short trip. In general, members book Round-trip vehicles for longer trips than they do with FLEX vehicles. Most reservations on Round-trip…
In Canadian branches of Communauto, our insurance policy includes a deductible that applies whether or not the Communauto driver is at fault in the accident. The nature of this insurance policy helps us minimize our overall insurance costs and, therefore, the cost of insurance passed along to members. As a…
There are multiple factors that determine whether the FLEX service can operate in a specific Communauto city, and which parts of the city can be included in the FLEX zone: These are just a few of the things taken into consideration when planning the coverage of our FLEX zones. Rest…
If you open the Communauto app and can’t see any FLEX cars, you should also see a banner with an explanation. If all FLEX cars are in use, you can refresh the app or check back later to see if a car has become available. If there is a temporary…
We make every effort to ensure that the car you reserved is ready for you at the time and location you specified when booking your trip. Sometimes, however, circumstances require us to make a change: a car might have been in an accident, or the previous member might be late…
If you can’t access the station location where you started your trip, check the station information in the app by clicking on the station name. This may include information on whether it is suitable to park in another space in the lot or on a nearby street. In any case,…
If you cannot unlock the vehicle at the start of your reservation using your RFID key fob or equivalent you can try the following: View your reservation details in the app to double check the time, location, and car number for your trip. After two unsuccessful attempts, wait 30 seconds…
Si vous éprouvez des difficultés à accéder au véhicule avec l’application Communauto : fermez puis ouvrez l’app à nouveau et réessayez. Si ça ne fonctionne toujours pas, déconnectez-vous et reconnectez-vous puis réessayez. Si ça ne fonctionne toujours pas et que vous avez en main une clé RFID ou l’équivalent (voir…
If the vehicle you reserved is not at the station at the start of your reservation, you can try the following: If none of these solved the issue, please call our hotline. Our customer service team can assist by contacting the previous member or moving your reservation to a nearby…
The two most common reasons are because there is not enough demand in the area or not enough available parking. Unfortunately, we cannot always add stations in the exact locations where we would like to offer the service. This challenge can be greater in some cities and neighbourhoods than in…
To join another branch: visit the Communauto website choose the location where you plan to use the service click on Join Now! complete a NEW APPLICATION Enter the following promo code when you fill out the online application form: INTERCO This promo code will give you access at no additional…
To use vehicles in another Communauto branch, you will need to register (for free) with that branch. There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only for the use of Round-trip vehicles: Ontario members Quebec members Round-trip vehicles Reciprocal…
The credit card provided by Communauto can only be used for pay-at-the-pump fuel purchases.
Seuls les achats d’essence à la pompe sont possibles avec les cartes de crédit fournies par Communauto.
If you have submitted a receipt to claim credit for an expense, the transaction needs to be verified by a Communauto agent before your account can be credited. Therefore, you could be charged for a trip and receive a credit for it later. As a precaution, please keep your paper…
If the item is valuable, please contact us by phone as soon as possible. Otherwise, use the contact form available in the “Menu” section of the Communauto app and select “Report lost and found” as the contact purpose. Please provide the car number and a description of the item. We…
If you forgot an item in a Round-trip vehicle, we recommend booking a 30-minute reservation on the vehicle at your earliest convenience to access and search the vehicle. This way, you can ensure the vehicle is available before returning and accessing it again. Afterwards, if you did not drive the…
If you forgot an item in a FLEX vehicle, you can use the app to locate the car and retrieve the item yourself. To do so: Please note that the “locate” option will not work if the car is currently in use by another member. Please check back on your…
S’il s’agit d’un objet de valeur, veuillez nous contacter rapidement par téléphone. Sinon, utilisez le formulaire contact accessible dans le « Menu » de l’application et sélectionnez « Déclarer un objet trouvé ou perdu » comme raison de votre envoi. N’oubliez pas de nous indiquer le numéro du véhicule et…
Si vous oubliez quelque chose dans un véhicule en station, nous vous recommandons de faire une réservation de 30 minutes au moment de votre choix. Vous serez ainsi en mesure de vous assurer de la disponibilité du véhicule avant d’y retourner et d’y accéder à nouveau. Si vous n’avez pas…
