Yes, for Communauto vehicles in Canada, the roadside assistance coverage also applies in the United States. For Communauto vehicles in France, the roadside assistance plan covers trips to other countries in the European Union, Switzerland, and the United Kingdom.
Yes, all Communauto vehicles are covered by a roadside assistance provider. If you encounter an issue during your trip that requires roadside assistance (e.g. dead battery, flat tire) please contact us right away so our customer service team can make the roadside assistance request. In Canada, Communauto’s roadside assistance is…
Oui, pour les véhicules de Communauto au Canada, la couverture de l’assistance routière s’applique également aux États-Unis. Pour les véhicules de Communauto en France, les services d’assistance offerts couvrent les déplacements dans les autres pays de l’Union européenne, la Suisse et le Royaume-Uni.
Oui, tous les véhicules de Communauto sont couverts par un service d’assistance routière. Si, au cours d’un trajet, vous rencontrez un problème nécessitant une assistance routière (par ex. : batterie à plat, pneu crevé, etc.), veuillez communiquer avec nous sans tarder afin que notre équipe du service à la clientèle…
If you notice damage that prevents you from using the car, or could impact another user, please contact us by phone right away. If the damage is less serious, please use the reporting tool in the app or on the website to let us know. Before contacting us, please check…
If the FLEX car you’ve blocked doesn’t appear at the location indicated on the app, there could be some GPS interference preventing the location from updating accurately. This may occur more frequently in areas with tall buildings. The car should not be far from its location on the map, so…
No, it is not necessary to submit a receipt if you use a card provided by Communauto to fuel the car.
If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt so we can credit the amount to your account. Although we provide gas cards for your convenience, you should always prepared to make any purchases that may be required…
We offer a time credit on specific FLEX trips when members refuel the vehicle because a visit to the gas station could take up a significant portion of their short trip. In general, members book Round-trip vehicles for longer trips than they do with FLEX vehicles. Most reservations on Round-trip…
In Canadian branches of Communauto, our insurance policy includes a deductible that applies whether or not the Communauto driver is at fault in the accident. The nature of this insurance policy helps us minimize our overall insurance costs and, therefore, the cost of insurance passed along to members. As a…
There are multiple factors that determine whether the FLEX service can operate in a specific Communauto city, and which parts of the city can be included in the FLEX zone: These are just a few of the things taken into consideration when planning the coverage of our FLEX zones. Rest…
If you open the Communauto app and can’t see any FLEX cars, you should also see a banner with an explanation. If all FLEX cars are in use, you can refresh the app or check back later to see if a car has become available. If there is a temporary…
We make every effort to ensure that the car you reserved is ready for you at the time and location you specified when booking your trip. Sometimes, however, circumstances require us to make a change: a car might have been in an accident, or the previous member might be late…
If you can’t access the station location where you started your trip, check the station information in the app by clicking on the station name. This may include information on whether it is suitable to park in another space in the lot or on a nearby street. In any case,…
If you cannot unlock the vehicle at the start of your reservation using your RFID key fob or equivalent you can try the following: View your reservation details in the app to double check the time, location, and car number for your trip. After two unsuccessful attempts, wait 30 seconds…
If you cannot unlock the vehicle using the app, you can try the following: If none of these solved the issue, please contact us. Our customer service team can assist by contacting the previous member or moving your reservation to a nearby vehicle.
If the vehicle you reserved is not at the station at the start of your reservation, you can try the following: If none of these solved the issue, please call our hotline. Our customer service team can assist by contacting the previous member or moving your reservation to a nearby…
Si vous n’arrivez pas à accéder à votre véhicule au début de la plage de temps réservé en utilisant votre clé RFID ou l’équivalent, voici quoi faire : Si aucune de ces solutions ne résout le problème, veuillez nous contacter. Nos agents du service à la clientèle pourront vous aider à…
Si vous n’arrivez pas à accéder à votre véhicule au début de la plage de temps réservé, voici quoi faire : Si aucune de ces solutions ne résout le problème, veuillez nous contacter. Nos agents du service à la clientèle pourront vous aider à trouver une solution.
The two most common reasons are because there is not enough demand in the area or not enough available parking. Unfortunately, we cannot always add stations in the exact locations where we would like to offer the service. This challenge can be greater in some cities and neighbourhoods than in…
