The reservation grid shows detailed vehicle availability at a station. If your schedule is flexible, you can use it to find a time slot between two reservations. It is especially useful for short trips and last-minute bookings, as it displays the exact start and end times of reservations for all…
Yes, for trips under 4 hours, a Return FLEX can often be the lower cost option. The difference may seem subtle, but it’s tied to a pricing rule called the ‘4‑hour minimum charge.” For more details, see: How is the cost of my trip calculated when I use a FLEX…
Trips with FLEX vehicles are generally charged by the minute for short trips and by a combination of duration and distance for longer trips. The exact cost of the trip also depends on: You can find detailed pricing for your location on the Rates page of your branch’s website. Price…
Trips with station-based vehicles are charged according to the distance and duration of the trip. The exact cost of the trip depends on: You can find detailed pricing for your location on the Rates page of your branch’s website. The minimum duration for a station-based reservation is 30 minutes. The…
One-way FLEX One-way FLEX vehicles, also known as the “regular” FLEX option, allow trips to start at point A and end at point B anywhere within the FLEX service area of the city or region where the car is based. With these vehicles, it’s possible to begin a trip at…
By default, users receive notifications to confirm their reservations or remind them of an upcoming trip. Several other types of notifications are also available. You can customize the notification settings in the Preferences section of your Communauto account. Email notifications can be customized in the app or on the website….
Yes. Members must refill the windshield washer fluid if the reservoir is empty, either using the spare jug in the vehicle or by purchasing a new one. The member who empties the fluid jug is responsible for replacing it with a new one. The receipt for this purchase can be…
If you need immediate assistance, please phone us for help. Our team can help move your reservation to another vehicle or cancel the trip without cost. By contacting us quickly about the problem, you help us minimize the impact on other members as well. You can also inform us through…
Since this service operates across two provinces, we have standardized our FLEX rates between Quebec and Ontario for consistency. Also, because insurance costs are significantly higher in Ontario than in Quebec, regardless of whether the trip originates in Quebec or Ontario, the Damage Protection Plan rates in effect in Ontario…
Since your membership in Ontario or Quebec automatically gives you access to the other province, all charges will be billed to the credit card you have registered to your account. (Please note, this is an exception. See: Can I use my Communauto membership in other provinces and countries?) However, each…
Our vehicles are insured by Intact in Canada and MACIF in France. See also: Insurance Slips What does Communauto’s insurance policy cover?
To receive a credit, we require a detailed sales receipt. A payment or card statement (bank or credit) that does not indicate the nature of the purchase or the merchant where it was made does not constitute proof of purchase. The supporting document required by Communauto to obtain a credit…
To close a business account, the account administrator must contact us to request the account closure. If you paid a membership bond, please indicate your preferred method of reimbursement: cheque or bank transfer. In the case of a reimbursement by cheque, please indicate the exact address of the department or…
Only the account administrator(s) have the authority to make changes to the business account. If you need to change the administrator on your account, we require that the current administrator notify us of the update in writing.
No, all Communauto members have access to both services (if both are offered in your location). If a business wishes for its drivers to use only one of services, this must be managed internally between the account administrator and the employees. See also:What is the difference between FLEX and station-based…
All Communauto vehicles are covered by our company’s insurance for collision and liability, but business account administrators can choose the Damage Protection Plan that works best for their organization. Visit the Business page of your location’s website to see the Damage Protection Plan options available. To learn more, see the…
In case of a collision or damage to the vehicle during your trip, the driver must notify Communauto as soon as possible. If there was another part involved, the driver must exchange contact, vehicle, and insurance information with the other driver. For a full list of required information, see: What…
Each authorized driver will receive their own login credentials to access the Communauto app or website. Therefore, each driver can manage their own reservations. If any issues arise during a trip (e.g. damage, returning the vehicle late, etc.) the driver is responsible for contacting us directly. To learn more, see…
As soon as you realize that you won’t be able to return the vehicle on time, check the app to see if you can extend your reservation. If the vehicle is available for the additional time you need, this is the easiest way to adjust your trip. If that’s not…
Yes, if you use your credit card insurance instead of Communauto’s collision damage coverage, there is still a fee. However, this fee is lower than the other Damage Protection Plan options. See the Rates page of your branch’s website for details. This fee exists because all members are covered by…
