In several Communauto locations, public transit cards can be used as an alternative to a key fob for accessing the vehicles. Like the key fob, these cards often feature RFID technology (short for “radio frequency identification”) and some of them can be saved in your account to allow you to…
RFID key fobs – short for “radio frequency identification” – (see photo) are an accessory that was distributed to all Canadian members of Communauto for many years before it became possible to access vehicles with the Communauto mobile app. Today, these keys are mainly used to access vehicles that are…
In case of a collision or damage to the vehicle during your trip, you must notify Communauto as soon as possible. If you are involved in a collision, you must exchange contact, vehicle, and insurance information with the other driver. In addition, each jurisdiction has its own procedures for when…
Your credit limit is the maximum balance you can reach before being required to make a full or partial payment in order to make new reservations. This limit takes into account both the completed trips that haven’t been paid (even if they haven’t been billed yet), the estimated « time” cost…
Typically, your account is charged automatically using the payment card on file. If your account is blocked because the balance is overdue or exceeds your credit limit, it is also possible for you to initiate a payment yourself. To do so: 1. Log into your account on the Communauto website….
All Communauto vehicles are equipped with a gas card so members can ensure there is at least a quarter tank of gas before ending their trip. The cards should work at the majority of gas stations in Canada. In France, they will only work at Total, Elan, or Elf. If…
You can easily report a cleanliness issue (accompanied by photos, if necessary) in the Communauto mobile app by using the Report (damage, cleanliness) feature. Alternatively, you can use the Report (damage, cleanliness) link at the bottom of most pages of our website. If you have resolved the problem (e.g., disposed…
Yes, this is permitted as long as it is done with respect for other members. We strongly recommend using a dedicated carrier and/or a blanket to ensure that no animal hair is left behind. Damage or mess caused by an animal may be subject to a penalty (see the “Member’s…
If we request additional documents or information to complete your registration, please use the contact form on our website or in the app to submit this to us. You will make it easier to follow up on your request if you select the “Complete my registration” option in the drop-down…
In some circumstances, if your credit record does not meet our requirements, or it is not available (if you are not yet a resident of Canada), you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to…
If you are moving to Canada or France from another country, you will need to exchange your licence within the timeframe set by your province. The international driver’s licence is only a translation of the driver’s licence obtained in the issuing country. You must request it before leaving your home…
Out-of-province licence If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch. If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving…
In Canada, this is generally not possible for parking tickets because these are typically attributed to the vehicle owner and not issued in the driver’s name (only the vehicle owner can legally enter a plea in this case). If, however, you receive a ticket in your name (such as for…
If you find a ticket on the car at the start of your trip, there is no need to notify us. You can simply leave it in the glove box and our staff will retrieve it on their next inspection of the car. For municipal parking tickets, Communauto typically receives…
Our prices are based on finding a balance between fixed income and variable income. Membership plans with a monthly fee require a minimum term because this assures a certain level of income for our service. The logic is as follows: the greater the fixed portion of the income, the more…
Communauto is not officially a not-for-profit organization. It is a corporation registered under the name Communauto Inc. That said, we are a mission-driven company that provides a service with social, urban, and environmental goals rather than aiming strictly for profit. We strive to strike a balance that allows us to…
The key to carsharing is that each member returns the car on time, at the right location, and ready for the next member to use. Please remember to: Avoid delays in returning the car to its station if you booked a round-trip vehicle. Respect the parking rules of your location,…
Communauto members can drive with peace of mind knowing that many of the costs of car ownership are included in their membership fees, where applicable, and in the cost of a trip. Gas: There’s no need to worry about fuel prices because gas is included in the cost of your…
Communauto members have access to two kinds of carsharing: one-way FLEX cars available on-demand, and round-trip cars available by reservation. Please note: Not all Communauto locations offer both FLEX and round-trip services. Please see information about your location to learn what’s available in your city. Round-trip vehicles available by reservation…
Communauto is a company driven by social, urban, and environmental values. The mission of our carsharing service is to reduce the overall number of cars on the road, as well as the issues that come from them. Communauto is a pioneering company in the carsharing industry. We are the longest-running…
