Calculating the price of your trip starts when you access the vehicle with either your key fob or through the mobile app, and ends when the vehicle is released, however, credits apply in some situations. These include giving you time to clear snow from the vehicle in winter, and as…
No. The member who blocked the FLEX vehicle must use their own key fob or mobile app to unlock the car. Please note, this restriction does not exist in the case of round-trip vehicles available by reservation. Co-members can access round-trip vehicles reserved by each other. (See: Will my co-member…
To begin a trip, you must: In the Communauto mobile app, click on “Unlock” in the reservation banner, or if you aren’t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile – see Regional Specifics ), on the…
When conditions require it, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations. (It is easier to quickly move vehicles that have already been cleared of snow.) Free FLEX periods are also offered for…
During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first. The snow removal credit is applied regardless of the weather. If you…
Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows: City Relocation Required for 30-Minute Credit Edmonton Anywhere else in the…
A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be…
No, a round-trip vehicle available by reservation must always be brought back to the same station where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.
Yes. When using a round-trip vehicle (unlike one-way FLEX vehicles available without reservation), you must always select the start date/time and end date/time for your trip. However, you can extend your reservation once it has begun, for as long as the car is available. In the app, use the “Modify”…
It is only possible to cancel a reservation if you do it before the scheduled start time. After that time, you can only end the trip early. To cancel an upcoming reservation, open the trip and click “Cancel” in the app or “C” on the website. If your reservation has…
It refers to the start time that you entered when you first made your reservation, or the earliest-ever start time registered in our system for this trip. This precision is important because it is not possible to shift the start time of a reservation yourself, to shorten it or to…
You can cancel a reservation (or change the start time or shorten it) at no charge if you cancel more than 2 hours prior to the reservation or before 9am on the reservation date. If you cancel a reservation within 2 hours before its start time, you will be charged…
Yes and no . . . YES for vehicles available by reservation Your co-member will be able to access the vehicles that you have reserved in your name without any problem using their own RFID key fob (or equivalent) they usually use, and vice versa. You must use the same…
To end a trip, you must: Plug the car key back into the key/card holder in the glove box, where you took it from at the start of your trip. Please note, it is the USB stick or the round plug attached to the car key (not the car key…
Keep the car key with you during stopovers and use it to lock and unlock the doors. This also applies for vehicles with push-button start ignitions. If you forget to remove the key from the key/card holder (in the glove box) during a temporary stopover, the trip auto-close mechanism will…
FLEX drop-off points are designated parking spaces for releasing FLEX cars, located on or off street, generally located outside the FLEX Zone, or in areas where other parking options are limited. Tips for using FLEX drop-off points: You can start or end a trip at a FLEX drop-off point, but…
During your trip, you are responsible for parking the vehicle legally and respecting signage like any other driver. At the end of your trip, you must bring the vehicle back inside the FLEX zone (or to a FLEX drop-off point), and release it in a street parking spot that adheres…
You can go anywhere in Canada or in the United States with a FLEX vehicle. However, at the end of your trip, you must always release the car back inside the FLEX zone (or at a FLEX drop-off point), in the same city where the vehicle belongs, and respecting the…
If your reservation has already started, you will be able to release the vehicle, ending your trip early, by selecting “End Trip” on the mobile app, or “R” through your online account, accessible through your branch’s website. Important If you use your key fob or compatible RFID card (or equivalent)…
In general, payments are automatically charged to the credit card on your account (carte bleue in France). For amounts that are billed monthly, the balance shown on your monthly account statement is charged a few days after the statement is issued. Members in Ontario and Alberta using FLEX vehicles are…
