• Will my co-member be able to access a FLEX vehicle blocked using my account?

    No. The member who blocked the FLEX vehicle must use their own key fob or mobile app to unlock the car. Please note, this restriction does not exist in the case of round-trip vehicles available by reservation. Co-members can access round-trip vehicles reserved by each other. (See: Will my co-member…

  • How do I take advantage of free use periods during a snowstorm?

    When conditions require it, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations. (It is easier to quickly move vehicles that have already been cleared of snow.) Free FLEX periods are also offered for…

  • What is a relocation credit and how can I benefit from it?

    Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows: City Relocation Required for 30-Minute Credit Edmonton Anywhere else in the…

  • Do I get a credit if I fuel the vehicle?

    A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be…

  • When making a reservation, am I always required to indicate my return time?

    Yes. When using a round-trip vehicle (unlike one-way FLEX vehicles available without reservation), you must always select the start date/time and end date/time for your trip. However, you can extend your reservation once it has begun, for as long as the car is available. In the app, use the “Modify”…

  • Are there penalties for cancelling a reservation?

    You can cancel a reservation (or change the start time or shorten it) at no charge if you cancel more than 2 hours prior to the reservation or before 9am on the reservation date. If you cancel a reservation within 2 hours before its start time, you will be charged…

  • Will my co-member be able to access my reservations as well?

    Yes and no . . . YES for vehicles available by reservation Your co-member will be able to access the vehicles that you have reserved in your name without any problem using their own RFID key fob (or equivalent) they usually use, and vice versa. You must use the same…

  • How do I end a trip with a FLEX vehicle?

    It is important to end your trip properly. Closing the doors to the vehicle, or using the buttons inside to lock the doors, is not enough to correctly end your trip. To end a trip correctly and in a secure way, you must:

  • How can I make a temporary stopover with a FLEX vehicle?

    Keep the car key with you during stopovers and use it to lock and unlock the doors. This also applies for vehicles with push-button start ignitions. If you forget to remove the key from the key/card holder (in the glove box) during a temporary stopover, the trip auto-close mechanism will…

  • What is a FLEX drop-off point and how do I use one?

    FLEX drop-off points are designated parking spaces for releasing FLEX cars, located on or off street, generally located outside the FLEX Zone, or in areas where other parking options are limited. Tips for using FLEX drop-off points: You can start or end a trip at a FLEX drop-off point, but…

  • Where can I park a FLEX vehicle?

    During your trip, you are responsible for parking the vehicle legally and respecting signage like any other driver. At the end of your trip, you must bring the vehicle back inside the FLEX zone (or to a FLEX drop-off point), and release it in a street parking spot that adheres…

  • Where can I go with a FLEX vehicle?

    You can go anywhere in Canada or in the United States with a FLEX vehicle. However, at the end of your trip, you must always release the car back inside the FLEX zone (or at a FLEX drop-off point), in the same city where the vehicle belongs, and respecting the…

  • How do I release a car if I’m done using it earlier than expected?

    If your reservation is already in progress, you can “Release” the vehicle by clicking on “End trip” in the Communauto app or “R” (for “Release”) in your online account. Releasing a vehicle makes it available again for other users to reserve. When you release a vehicle, the unused portion of…

  • How do I pay my bill?

    In general, payments are automatically charged to the credit card on your account (carte bleue in France). For amounts that are billed monthly, the balance shown on your monthly account statement is charged a few days after the statement is issued. FLEX trips are billed on the next business day,…

  • How often am I billed?

    Reservations with round-trip vehicles are billed monthly. FLEX trips are billed on the next business day, apart from some exceptions. All members receive a monthly account statement.