Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows: City Relocation Required for 30-Minute Credit Edmonton Anywhere else in the…
A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be…
No, a round-trip vehicle available by reservation must always be brought back to the same station where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.
Yes. When using a round-trip vehicle (unlike one-way FLEX vehicles available without reservation), you must always select the start date/time and end date/time for your trip. However, you can extend your reservation once it has begun, for as long as the car is available. In the app, use the “Modify”…
You can only cancel a reservation if you do so before the scheduled departure date/time. If you do it afterward, it will be considered “Releasing” the vehicle. To cancel a reservation: click on “Cancel” in the Communauto app or “C” in your online account. To release the vehicle: click on…
It refers to the start time that you entered when you first made your reservation, or the earliest-ever start time registered in our system for this trip. This precision is important because it is not possible to shift the start time of a reservation yourself, to shorten it or to…
You can cancel a reservation (or change the start time or shorten it) at no charge if you cancel more than 2 hours prior to the reservation or before 9am on the reservation date. If you cancel a reservation within 2 hours before its start time, you will be charged…
Yes and no . . . YES for vehicles available by reservation Your co-member will be able to access the vehicles that you have reserved in your name without any problem using their own RFID key fob (or equivalent) they usually use, and vice versa. You must use the same…
It is important to end your trip properly. Closing the doors to the vehicle, or using the buttons inside to lock the doors, is not enough to correctly end your trip. To end a trip correctly and in a secure way, you must:
Keep the car key with you during stopovers and use it to lock and unlock the doors. This also applies for vehicles with push-button start ignitions. If you forget to remove the key from the key/card holder (in the glove box) during a temporary stopover, the trip auto-close mechanism will…
FLEX drop-off points are designated parking spaces for releasing FLEX cars, located on or off street, generally located outside the FLEX Zone, or in areas where other parking options are limited. Tips for using FLEX drop-off points: You can start or end a trip at a FLEX drop-off point, but…
During your trip, you are responsible for parking the vehicle legally and respecting signage like any other driver. At the end of your trip, you must bring the vehicle back inside the FLEX zone (or to a FLEX drop-off point), and release it in a street parking spot that adheres…
You can go anywhere in Canada or in the United States with a FLEX vehicle. However, at the end of your trip, you must always release the car back inside the FLEX zone (or at a FLEX drop-off point), in the same city where the vehicle belongs, and respecting the…
If your reservation is already in progress, you can “Release” the vehicle by clicking on “End trip” in the Communauto app or “R” (for “Release”) in your online account. Releasing a vehicle makes it available again for other users to reserve. When you release a vehicle, the unused portion of…
In general, payments are automatically charged to the credit card on your account (carte bleue in France). For amounts that are billed monthly, the balance shown on your monthly account statement is charged a few days after the statement is issued. FLEX trips are billed on the next business day,…
FLEX trips are billed on the next business day, apart from some exceptions. In Alberta and Nova Scotia, reservations with Round-trip vehicles are also billed daily. In other locations, reservations with Round-trip vehicles are billed monthly. Members receive a monthly account statement with details on all transactions. The statement is…
All of our vehicles have winter tires installed from November to April. In Paris, our vehicles are equipped with four-season tires year-round. We generally begin doing tire changes in early October and mid April every year. To check if a vehicle has winter tires installed, look for “w.tires” in the…
We do not provide bike racks or rooftop cargo carriers, but you are welcome to purchase your own and use them with our vehicles. In Quebec and Paris, child seats are available in some round-trip vehicles. To search for these vehicles, select « Baby s. less than 18 kg”, or “Baby…
All of our vehicles are equipped with automatic transmission. In Paris, our fleet is made up of vehicles with both automatic AND manual transmission.
We offer a variety of vehicles in the following categories (in ascending order of cargo space): Most of the vehicles in our fleet are in the “Compact” category. This is the default category when you search for a vehicle for your trip, so there is no “Compact” category for an…
