Accessing a Vehicle

  • How does FLEX work?

    How does FLEX work?

    Using FLEX is simple:

    1. Find an available vehicle.

      Find an available vehicle on the street or using the map on our mobile app.

    2. Block it

      free of charge for up to 30 minutes, giving you time to reach it..

    3. Unlock the vehicle.
    4. Drive!

       

  • Can I block a FLEX vehicle in advance?

    Can I block a FLEX vehicle in advance?

    Once you’ve located a FLEX vehicle using our mobile app, you can block it free of charge for up to 30 minutes, giving you time to reach it.

    You can only block the same vehicle one additional time if you do not access it within the first 30 minutes.

  • Do I have to block a FLEX vehicle in advance to access one I find on the street?

    Do I have to block a FLEX vehicle in advance to access one I find on the street?

    Not at all. If the vehicle is available, you will be able to access it (see “How do I start my trip with a vehicle I blocked, or spotted on the street?”).

    You will know if the vehicle is available by looking at the card reader:

    • a green flashing LED, the car is available
    • a red flashing LED, the car is already being used by another member
    • both green and red LEDs flashing, the car has been blocked for use by another member (that member could be you, if you already blocked the car)
  • Can I take a FLEX vehicle from one city and release it in another?

    Can I take a FLEX vehicle from one city and release it in another?

    No. You may not release a FLEX vehicle in another city even if FLEX service is also available there.

    You must always bring the vehicle back and release it inside the FLEX zone in the city where you started your trip.

See also

Where can I go with a FLEX vehicle?

Authorized drivers

Will my co-member be able to access a FLEX vehicle blocked using my account?

Updated on September 26, 2022

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