Credits and Incentives

Do I get a credit if I fuel the vehicle?

A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be equivalent to the total trip time.

Please allow a few business days for the credit to appear on your account.

What is a relocation credit and how can I benefit from it?

Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows:

CityRelocation Required for 30-Minute Credit
EdmontonAnywhere else in the FLEX zone
HalifaxFrom the Dartmouth FLEX zone into the Halifax FLEX zone
MontrealInto the Intensive Use area as shown in the mobile app. Learn more
QuebecFeature not available
TorontoAnywhere else in the FLEX zone

FLEX vehicles offering the 30-minute relocation credit are marked with a gift icon in the mobile app.

The credit granted corresponds to the first 30 minutes of your trip, so you only start paying on the 31st minute. Your trip is also still eligible for other FLEX credits offered: block the vehicle free of charge for up to 30 minutes, giving you time to reach it, snow removal credit of up to 15 minutes, and 20 minute fuelling credit.

For FLEX Unlimited Pass holders (where available), the relocation credit cannot be combined with the 30-minute FLEX Unlimited Pass credit. Only one 30-minute credit will be granted per trip.

In the winter, do I get a credit for the time it takes to clear snow from the vehicle?

During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first.

The snow removal credit is applied regardless of the weather. If you use more than one FLEX vehicle in a day, the credit applies to each vehicle used. If you happen to use the same vehicle again during the day, the credit will only apply once.

The objective of this policy is to give you more value for money, by only billing you for the time you’re actually using the vehicle.

How do I take advantage of free use periods during a snowstorm?

During snowstorms, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations.

It’s a win-win situation – the more it snows, the more generous our offers are!

To learn when these programs are active, watch for emails which will contain the details, or follow your branch’s social media channels to be able to act quickly.

Vehicles go like hot cakes once a snow event is announced, so keep an eye out during snowy weather!

See also

  • When do I fuel the car, and how do the gas cards work?

    While the cost of gas is included in our rates, every member is responsible for making sure they leave the car with at least one-quarter tank of gas at the end of their trip.

    If the gas level drops below one-quarter tank during your trip, we ask that everyone does their part and fuels up (regular grade only in Canada, and preferably SP95-E5 or SP95-E10 in France). This is a matter of courtesy to other members, and it’s never fun to show up to an empty tank.

    A gas card is provided in all vehicles (except 100% electric vehicles). The cards should work at the majority of gas stations in Canada. In France they will only work at Total, Elan, or Elf. If you are planning a trip to the United States, don’t forget to bring your own payment method. You can submit your receipts for reimbursement.

    The gas cards only allow pay-at-the-pump fuel purchases.

    In Paris, to use a gas card, you must have on hand the codes you received when you joined.

    In Canada, gas cards must be activated via the mobile app to work.

    • During your booking, click “Credit card” in the reservation banner.
    • The pin code you need to enter at the pump will be displayed.
    • The maximum pre-authorization amount is $50 (higher amounts will not work).

    If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt for reimbursement.

    Although we provide gas cards for your convenience, it is important that you always maintain the ability to make any purchase payments that may be required in the course of your trip. Do not rely entirely on the gas cards!

  • How can I get a credit for an expense?

    Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app.
    To submit receipts:

    If your reservation is ongoing:

    • Click on “Purchase receipt” in the reservation banner.

    If you reservation has ended:

    • Select the appropriate trip under “My trips” and click on “Add/View receipts”

    Once the expense is verified, the amount(s) indicated on the receipt will be reimbursed on your next monthly invoice. As a precaution, please keep your paper receipt until the credit has appeared on your invoice. Please note: only detailed purchase receipts, and not transaction statements, will be accepted.
    Expenses for items other than gas exceeding $40 must be authorized by Communauto in advance.

Updated on March 18, 2022

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