Credits and Incentives

Do I get a credit if I fuel the vehicle?

A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be equivalent to the total trip time.

Please allow a few business days for the credit to appear on your account.

What is a relocation credit and how can I benefit from it?

Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows:

FLEX vehicles offering the 30-minute relocation credit are marked with a gift icon in the mobile app.

The credit granted corresponds to the first 30 minutes of your trip, so you only start paying on the 31st minute. Your trip is also still eligible for other FLEX credits offered: block the vehicle free of charge for up to 30 minutes, giving you time to reach it, snow removal credit of up to 15 minutes, and 20 minute fuelling credit.

For FLEX Pass holders (where available), the relocation credit cannot be combined with the 30-minute FLEX Pass credit. Only one 30-minute credit will be granted per trip.

In the winter, do I get a credit for the time it takes to clear snow from the vehicle?

During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first.

The snow removal credit is applied regardless of the weather. If you use more than one FLEX vehicle in a day, the credit applies to each vehicle used. If you happen to use the same vehicle again during the day, the credit will only apply once.

The objective of this policy is to give you more value for money, by only billing you for the time you’re actually using the vehicle.

How do I take advantage of free use periods during a snowstorm?

During snowstorms, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations.

It’s a win-win situation – the more it snows, the more generous our offers are!

To learn when these programs are active, watch for emails which will contain the details, or follow your branch’s social media channels to be able to act quickly.

Vehicles go like hot cakes once a snow event is announced, so keep an eye out during snowy weather!