Managing my Account

In the app:

1. Select Account at the bottom of the screen.

2. Under the PLAN section, select Rate Plan or Protection Plan.

3. Click on the button to modify your choice.

On the website:

1. Click on the Login button on your branch’s website.

2. Under the PLAN section, select Rate Plan or Protection Plan.

3. Click on the button to modify your choice. Please note that certain conditions apply (such as minimum durations) when it comes to making certain changes. Please consult the Rates section of your branch’s website to learn more.

If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this option is of interest to you, send us a message through the contact form.

To cancel your membership, please send us a message through the contact form.

Your cancellation will take effect once the following conditions have been met:

• No outstanding balance, or if you paid a membership bond, no outstanding balance greater than the amount of your membership bond.
• Minimum contract duration of one year (3 months in France) has passed. Please also note the three months’ notice (one month in France) required per the Contract for the repayment of your membership bond.

If you were issued a RFID key fob, you can return it to the address provided in the email you receive as confirmation of your cancellation request.

Any additional services with a monthly cost that require a minimum term commitment (e.g. your rate plan or Damage Protection Plan) will continue to be billed to your account until the term commitment is met, even if you cancel your membership before the end of the term.

You will receive a final monthly invoice (including monthly fees) for the month in which your cancellation was processed.

To use vehicles in another Communauto branch, you will need to register (for free) with that branch. The exception is for Ontario and Quebec: members registered in one province can automatically use the service in the other.

Please note: If you first register with Communauto in Paris, you will have to wait 6 months before creating a linked Communauto account somewhere else.

For more information on this subject, see How do I register for Communauto in another location?

If you are already a Communauto member, you can register for free to use the service in another location:

• visit the Communauto website
• choose the location where you plan to use the service
• click on Join Now!
• complete a NEW APPLICATION

Enter the following promo code when you fill out the online application form: INTERCO

This promo code will give you access at no additional cost to the nearest equivalent rate plan and damage protection plan to your home branch membership.

The exception is for Ontario and Quebec: members registered in one province can automatically use the service in the other.

There is no limit to how many branches you can join as a member.

IMPORTANT:

• Rates differ between branches, so please consult each branch’s website for local rates.
• Before using vehicles for the first time in another branch, please also read the “Access to vehicles” section at the end of this question.

Rate plan and Damage Protection Plan choice

When you fill out the online application form for the branch where you would like to use vehicles as a guest member, pick the same rate plan and Damage Protection Plan that you have in your home branch (except in Paris, where the form will not ask you to choose a rate plan).

Driving Record

If a driving record is required, there is no need to obtain a more recent document or submit a document that you submitted when you first registered. However, as you will not be able to complete your registration if you do not upload a document, you will simply need to re-upload your driver’s license to get around this.

Billing

Each branch is independent for billing purposes, so you will receive a separate monthly account statement for your trips made elsewhere. The amount due will be automatically charged to your credit card.

Access to vehicles

Once your registration has been confirmed in another branch, you will be able to access that branch’s vehicles using the Communauto mobile app. However, you will not be able to access vehicles located in “non-communicating” stations with the mobile app (see How do I access vehicles located at “non-communicating” stations (usually underground)?).

If it is important for you to access vehicles at these stations, we will need to send you what is necessary because your existing RFID key fob or equivalent will not work in another branch (except for Ontarians visiting Quebec and vice versa). In this case, you should either contact customer service to request that we send you an RFID key fob before your departure.

To reset your password, simply click on the link “Forgot your password?” on the login page (on our mobile app or website). You’ll need your email address and your member number to be able to choose a new password.

If you don’t know your member number, you can find it in your membership confirmation email, or on a monthly invoice (shown as the account number).

In the app:

1. Select Account at the bottom of the screen.
2. Under the Profile section, select Payment Method.
3. Select Edit credit card to update your payment method.

On the website:

1. Click the Login button on the Communauto website of your branch.
2. Under the Profile section, select Payment Method.
3. Select Edit credit card to update your payment method.