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Fuelling and Other Expenses

When do I fuel the car, and how do the gas cards work?

While the cost of gas is included in our rates, every member is responsible for making sure they leave the car with at least one-quarter tank of gas at the end of their trip.

If the gas level drops below one-quarter tank during your trip, we ask that everyone does their part and fuels up (regular grade only in Canada, and preferably SP95-E5 or SP95-E10 in France). This is a matter of courtesy to other members, and it’s never fun to show up to an empty tank.

A gas card is provided in all vehicles (except 100% electric vehicles). The cards should work at the majority of gas stations in Canada. In France they will only work at Total, Elan, or Elf. If you're planning a trip to the United States, bring your own payment method and submit your receipts for reimbursement.

The gas cards only allow pay-at-the-pump fuel purchases.

In Paris, to use a gas card, you must have on hand the codes you received when you joined.

In Canada, gas cards must be activated via the mobile app to work.

  • During your booking, click "Credit card" in the reservation banner.
  • The pin code you need to enter at the pump will be displayed.
  • The maximum pre-authorization amount is $100 (higher amounts will not work).

If, for whatever reason, you are unable to use the gas card, please pay for gas out-of-pocket and submit the receipt for reimbursement.

Although we provide gas cards for your convenience, it is important that you always maintain the ability to make any purchase payments that may be required in the course of your trip. Do not rely entirely on the gas cards!

How can I get a credit for an expense?

Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app.

To submit receipts:

If your reservation is ongoing:

  • Click on “Purchase receipt” in the reservation banner.

If you reservation has ended:

  • Select the appropriate trip under “My trips” and click on “Add/View receipts”

Once the expense is verified, the amount(s) indicated on the receipt will be reimbursed on your next monthly invoice. As a precaution, please keep your paper receipt until the credit has appeared on your invoice. Please note: only detailed purchase receipts, and not transaction statements, will be accepted.

Expenses for items other than gas exceeding $40 must be authorized by Communauto in advance.

Updated on April 4, 2022

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