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How do I change my rate plan or my damage protection plan?
In the app:
1. Select Account at the bottom of the screen.
2. Under the PLAN section, select Rate Plan or Protection Plan.
3. Click on the button to modify your choice.
On the website:
1. Click on the Login button on your branch’s website.
2. Under the PLAN section, select Rate Plan or Protection Plan.
3. Click on the button to modify your choice. Please note that certain conditions apply (such as minimum durations) when it comes to making certain changes. Please consult the Rates section of your branch’s website to learn more.
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How do I cancel my membership?
If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this option is of interest to you, send us a message through the contact form.
To cancel your membership, please send us a message through the contact form.
Your cancellation will take effect once the following conditions have been met:
- No outstanding balance, or if you paid a membership bond, no outstanding balance greater than the amount of your membership bond.
- Minimum contract duration of one year (3 months in France) has passed. Please also note the three months’ notice (one month in France) required per the Contract for the repayment of your membership bond.
If you were issued a RFID key fob, you can return it to the address provided in the email you receive as confirmation of your cancellation request.
Any additional services with a monthly cost that require a minimum term commitment (e.g. your rate plan or Damage Protection Plan) will continue to be billed to your account until the term commitment is met, even if you cancel your membership before the end of the term.
You will receive a final monthly invoice (including monthly fees) for the month in which your cancellation was processed.
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Can I use my Communauto membership in other provinces and countries?
To use vehicles in another Communauto branch, you will need to register (for free) with that branch. There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only for the use of Round-trip vehicles:
Ontario members Quebec members Round-trip vehicles Reciprocal access with Quebec Reciprocal access with Ontario FLEX vehicles Reciprocal access with Quebec Registration required in Ontario Quebec members who want to use FLEX vehicles in Hamilton or Toronto in addition to round-trip vehicles must register with our Ontario branch. The reverse is not true: Ontario members visiting Quebec do not have to register in Quebec to use FLEX vehicles in Quebec City or Montreal.
This difference is due to the fact that billing methods have not yet been harmonized between the two provinces: FLEX vehicles are still billed monthly in Quebec whereas they are billed on a daily basis in Ontario.
Please note: If you first register with Communauto in Paris, you will have to wait 6 months before creating a linked Communauto account somewhere else.
Instructions for registering in another branch:
For more information on this subject, see How do I register for Communauto in another location?
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How do I register for Communauto in another location?To join another branch:
- visit the Communauto website
- choose the location where you plan to use the service
- click on Join Now!
- complete a NEW APPLICATION
- Rates differ between branches, so please consult each branch’s website for local rates.
- Before using vehicles for the first time in another branch, please also read the “Access to vehicles” section at the end of this question.
Rate plan and Damage Protection Plan choice
When you fill out the online application form for the branch where you would like to use vehicles as a guest member, pick the same rate plan and Damage Protection Plan that you have in your home branch (except in Paris, where the form will not ask you to choose a rate plan).Driving Record
If a driving record is required, there is no need to obtain a more recent document or submit a document that you submitted when you first registered. However, as you will not be able to complete your registration if you do not upload a document, you will simply need to re-upload your driver’s license to get around this.Billing
Each branch is independent for billing purposes, so you will receive a separate monthly account statement for your trips made elsewhere. The amount due will be automatically charged to your credit card when due. If you use vehicles in Ontario with a Quebec account, or vice versa, you will not be able to use your credit card at the branch visited. All you have to do is follow the instructions on the monthly invoice to find out how to make your payment.Access to vehicles
Once your registration has been confirmed in another branch, you will be able to access that branch’s vehicles using the Communauto mobile app. However, you will not be able to access vehicles located in “non-communicating” stations with the mobile app (see How do I access vehicles located at “non-communicating” stations (usually underground)?). If it is important for you to access vehicles at these stations, we will need to send you what is necessary because your existing RFID key fob or equivalent will not work in another branch (except for Ontarians visiting Quebec and vice versa). In this case, you should either contact customer service to request that we send you an RFID key fob before your departure. -
What should I do if I lost or forgot my password?
To reset your password, simply click on the link “Forgot your password?” on the login page (on our mobile app or website). You’ll need your email address and your member number to be able to choose a new password.
If you don’t know your member number, you can find it in your membership confirmation email, or on a monthly invoice (shown as the account number).
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How do I change my payment method?
In the app:
- Select Account at the bottom of the screen.
- Under the Profile section, select Payment Method.
- Select Edit credit card to update your payment method.
On the website:
- Click the Login button on the Communauto website of your branch.
- Under the Profile section, select Payment Method.
- Select Edit credit card to update your payment method.
Managing my Account
Updated on March 20, 2024