• What should I do if I have an out-of-province or international licence?

    Out-of-province licence If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch. If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving…

  • What should I do if I have an out-of-province or international licence?

    Out-of-province licence If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch. If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving…

  • How do I submit additional documents if required for registration?

    If we request additional documents or information to complete your registration, please use the contact form on our website or in the app to submit this to us. You will make it easier to follow up on your request if you select the “Complete my registration” option in the drop-down…

  • What if my credit record doesn’t meet Communauto’s requirements?

    In some circumstances, if your credit record does not meet our requirements, or it is not available (if you are not yet a resident of Canada), you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to…

  • Is it possible to contest a ticket that I have received?

    In Canada, this is generally not possible for parking tickets because these are typically attributed to the vehicle owner and not issued in the driver’s name (only the vehicle owner can legally enter a plea in this case). If, however, you receive a ticket in your name (such as for…

  • Why do some plans require a minimum membership term?

    Our prices are based on finding a balance between fixed income and variable income. Membership plans with a monthly fee require a minimum term because this assures a certain level of income for our service. The logic is as follows: the greater the fixed portion of the income, the more…

  • Is Communauto a not-for-profit organization?

    Communauto is not officially a not-for-profit organization. It is a corporation registered under the name Communauto Inc. That said, we are a mission-driven company that provides a service with social, urban, and environmental goals rather than aiming strictly for profit.  We strive to strike a balance that allows us to…

  • What are my responsibilities as a Communauto member?

    The key to carsharing is that each member returns the car on time, at the right location, and ready for the next member to use. Please remember to: Avoid delays in returning the car to its station if you booked a round-trip vehicle. Respect the parking rules of your location,…

  • What is included in membership and trip costs?

    Communauto members can drive with peace of mind knowing that many of the costs of car ownership are included in their membership fees, where applicable, and in the cost of a trip. Gas: There’s no need to worry about fuel prices because gas is included in the cost of your…

  • What is the difference between FLEX and Round-trip vehicles?

    Communauto members have access to two kinds of carsharing: one-way FLEX cars available on-demand, and round-trip cars available by reservation. Please note: Not all Communauto locations offer both FLEX and round-trip services. Please see information about your location to learn what’s available in your city. Round-trip vehicles available by reservation…

  • What is carsharing?

    Carsharing is an affordable and convenient alternative to owning a car. Members have self-serve access to a network of cars available on-demand, 24/7, from locations right in their own neighbourhoods. With cars available for both shorter and longer rentals, carsharing provides the flexibility of owning a car without the costs…

  • What is Communauto?

    Communauto is a company driven by social, urban, and environmental values. The mission of our carsharing service is to reduce the overall number of cars on the road, as well as the issues that come from them. Communauto is a pioneering company in the carsharing industry. We are the longest-running…

  • Apply for membership in 4 easy steps!

    Here are the 4 easy steps to complete your registration. Check the eligibility criteria  Before applying, review the eligibility criteria for membership. Choose your plan You can compare the plans available on the Rates page of your city’s website. See also: How can I figure out which plan is right for…

  • What is a station zone and how does it work?

    Unlike a regular station located in a fixed location, a station zone is an area on the map visible in the Communauto app. The perimeter of the station zone is small enough to be crossed quickly on foot. Vehicles at these stations are parked on the street and can be…

  • Am I eligible?

    To be eligible to join, you must: Be at least 19 years of age (Canada) or 18 years of age (Paris) Hold a full licence or second-stage graduated licence from your province, as follows: Province/City Accepted Licences Alberta Class 5 or 5-GLD Nova Scotia Class 5 or 5N Ontario Class…

  • How do I use Communauto in other provinces and countries?

      To use vehicles in another Communauto branch, you will need to register with that branch (registration is free; see instructions below). There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only for the use of round-trip vehicles:    Ontario members …

  • How do I reserve a Round-trip vehicle?

    Round-trip vehicles can be reserved up to a month in advance. Making a reservation is easy: In the mobile app (or in your online account on your city’s website), go to Search and enter the start and end times for your trip Swipe up on the search tab to see…

  • How do I start my trip once I have a reservation?

    How do I start my trip once I have a reservation? To begin a trip, you must: In the Communauto mobile app, click on “Unlock” in the reservation banner, or if you aren’t using the app, place your key fob, or a compatible RFID card that you have previously registered…