You can easily report a cleanliness issue (accompanied by photos, if necessary) in the Communauto mobile app by using the Report (damage, cleanliness) feature. Alternatively, you can use the Report (damage, cleanliness) link at the bottom of most pages of our website. If you have resolved the problem (e.g., disposed…
Out-of-province licence If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch. If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving…
Out-of-province licence If you have a licence from a Canadian province where Communauto operates, please register in that province, unless your plans are solely for occasional use in another branch. If you are applying with an Alberta, Ontario, or Nova Scotia licence, we will be able to validate your driving…
If we request additional documents or information to complete your registration, please use the contact form on our website or in the app to submit this to us. You will make it easier to follow up on your request if you select the “Complete my registration” option in the drop-down…
In some circumstances, if your credit record does not meet our requirements, or it is not available (if you are not yet a resident of Canada), you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to…
If you are moving to Canada or France from another country, you will need to exchange your licence within the timeframe set by your province. The international driver’s licence is only a translation of the driver’s licence obtained in the issuing country. You must request it before leaving your home…
In Canada, this is generally not possible for parking tickets because these are typically attributed to the vehicle owner and not issued in the driver’s name (only the vehicle owner can legally enter a plea in this case). If, however, you receive a ticket in your name (such as for…
If you find a ticket on the car at the start of your trip, there is no need to notify us. You can simply leave it in the glove box and our staff will retrieve it on their next inspection of the car. For municipal parking tickets, Communauto typically receives…
Our prices are based on finding a balance between fixed income and variable income. Membership plans with a monthly fee require a minimum term because this assures a certain level of income for our service. The logic is as follows: the greater the fixed portion of the income, the more…
Communauto is not officially a not-for-profit organization. It is a corporation registered under the name Communauto Inc. That said, we are a mission-driven company that provides a service with social, urban, and environmental goals rather than aiming strictly for profit. We strive to strike a balance that allows us to…
The key to carsharing is that each member returns the car on time, at the right location, and ready for the next member to use. Please remember to: Avoid delays in returning the car to its station if you booked a round-trip vehicle. Respect the parking rules of your location,…
Communauto members can drive with peace of mind knowing that many of the costs of car ownership are included in their membership fees, where applicable, and in the cost of a trip. Gas: There’s no need to worry about fuel prices because gas is included in the cost of your…
Communauto members have access to two kinds of carsharing: one-way FLEX cars available on-demand, and round-trip cars available by reservation. Please note: Not all Communauto locations offer both FLEX and round-trip services. Please see information about your location to learn what’s available in your city. Round-trip vehicles available by reservation…
Carsharing is an affordable and convenient alternative to owning a car. Members have self-serve access to a network of cars available on-demand, 24/7, from locations right in their own neighbourhoods. With cars available for both shorter and longer rentals, carsharing provides the flexibility of owning a car without the costs…
Communauto is a company driven by social, urban, and environmental values. The mission of our carsharing service is to reduce the overall number of cars on the road, as well as the issues that come from them. Communauto is a pioneering company in the carsharing industry. We are the longest-running…
Here are the 4 easy steps to complete your registration. Check the eligibility criteria Before applying, review the eligibility criteria for membership. Choose your plan You can compare the plans available on the Rates page of your city’s website. See also: How can I figure out which plan is right for…
Unlike a regular station located in a fixed location, a station zone is an area on the map visible in the Communauto app. The perimeter of the station zone is small enough to be crossed quickly on foot. Vehicles at these stations are parked on the street and can be…
To be eligible to join, you must: Be at least 19 years of age (Canada) or 18 years of age (Paris) Hold a full licence or second-stage graduated licence from your province, as follows: Province/City Accepted Licences Alberta Class 5 or 5-GLD Nova Scotia Class 5 or 5N Ontario Class…
To use vehicles in another Communauto branch, you will need to register with that branch (registration is free; see instructions below). There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only for the use of round-trip vehicles: Ontario members …
Round-trip vehicles can be reserved up to a month in advance and for a maximum of 28 days. Making a reservation is easy: Then all you need to do is make your way to the car at the selected time and start your trip. Last-minute booking tips and tricks Are…
