• How do I use Communauto in other provinces and countries?

      To use vehicles in another Communauto branch, you will need to register with that branch (registration is free; see instructions below). There are exceptions to this rule for members in Ontario and Quebec, where reciprocal access is automatic, but only for the use of round-trip vehicles:    Ontario members …

  • How do I reserve a Round-trip vehicle?

    Round-trip vehicles can be reserved up to a month in advance and for a maximum of 28 days. Making a reservation is easy: Then all you need to do is make your way to the car at the selected time and start your trip. Last-minute booking tips and tricks Are…

  • How do I start my trip once I have a reservation?

    How do I start my trip once I have a reservation? To begin a trip, you must: In the Communauto mobile app, click on “Unlock” in the reservation banner, or if you aren’t using the app, place your key fob, or a compatible RFID card that you have previously registered…

  • How do I end my trip?

    It is important to end your trip properly. Closing the doors to the vehicle, or using the buttons inside to lock the doors, is not enough to correctly end your trip. To end a trip properly and in a secure way, you must: See also: If I lock the doors…

  • What does Communauto’s insurance policy cover?

    When using a Communauto vehicle, you are covered for the following: a) third-party liability: any person authorized to operate a vehicle under the Rules and Regulations is covered by a third-party liability insurance policy and subject to all its terms, conditions, and exclusions. The third-party liability coverage is $5 million…

  • Comment débuter un trajet avec le véhicule que j’ai réservé?

    Pour débuter un trajet, vous devez : Soit, dans l’application Communauto, cliquez sur « Déverrouiller » dans le bandeau de la réservation ; ou bien, si vous n’utilisez pas l’application pour débuter votre trajet, apposez la carte ou clé RFID qui vous a été fournie par Communauto ou une carte…

  • How do push-button start vehicles work?

    More and more vehicles come with push-button start ignitions. For example, the Toyota Prius V, the Yaris hybrid (in Paris), newer Toyota Corollas, most Kia Rios, the Chevrolet Volt, and Nissan LEAF all have push-button start ignitions. To turn on these vehicles, hold down the brake pedal, then press the…

  • Who charges the electric vehicles?

    FLEX vehicles: To optimize their availability, electric FLEX vehicles are periodically recharged by the Communauto team. Members typically do not have to worry about charging them. However, if the range displayed on the dashboard falls below 15 kilometers you must immediately stop using the vehicle and return to the FLEX…

  • Is it necessary to have personal car insurance in order to use Communauto vehicles?

    No. When you use one of our vehicles you are automatically covered by Communauto’s auto insurance policy, which includes collision and third-party liability coverage. If you have collision coverage through your credit card or a personal auto insurance policy, you may (except in Quebec and Paris) waive your participation in…

  • Is it necessary to have a smartphone with data to use your service?

    Not necessarily. It depends which of our two service types you plan to use. FLEX service does require the use of a smartphone with data to locate available vehicles through the Communauto mobile app. If you are signing up to use only round-trip vehicles however, you can manage your bookings…

  • Can I lend a vehicle to someone else during my booking?

    No, you cannot lend a vehicle to someone else, unless they are also a registered Communauto member, in good standing. Always remember, a member who allows someone else to drive a vehicle reserved in their name remains fully responsible to Communauto for the vehicle.

  • How is the duration of my FLEX trip calculated?

    Calculating the price of your trip starts when you access the vehicle with either your key fob or through the mobile app, and ends when the vehicle is released, however, credits apply in some situations. These include giving you time to clear snow from the vehicle in winter, and as…