To begin a trip, you must: In the Communauto mobile app, click on “Start trip” in your current reservation. If you aren’t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile (see Regional Specifics), on the reader located…
No, all of our vehicles are non-smoking.
Yes. We will add any toll charges to your monthly invoice once they have been billed to us. Service fees may apply, depending on the branch. Some branches have toll road or toll bridge transponders in the vehicles for your convenience, as follows: SW Ontario 407 ETR Transponder – for the…
No. In all branches there are options for joining without a membership bond. Please note that the membership bond is always refundable if you leave the service. It is therefore not a cost, and it allows you to access the service at rates that will provide you additional savings. Plans…
You can compare the plans available on the Rates page of your city’s website. The Trip Calculator can help you compare rates on trips of different lengths and destinations. Generally, if you are driving only once or twice a month, the Open or Open Plus plan (where available) should meet…
Yes, but you must subscribe through a family membership and live at the same address as your parent(s) or guardian(s) at the time of your subscription. This is possible everywhere except in France, where it is not possible to obtain a driver’s licence at a younger age.
For trips where a second driver would be convenient (i.e. on a road trip), non-member drivers are allowed, as long as the registered member accompanies the non-member in the vehicle while they are driving. The non-member must also hold a valid licence. If members of your household want to use…
To reset your password, simply click on the link “Forgot your password?” on the login page (on our mobile app or website). You’ll need your email address and your member number to be able to choose a new password. If you don’t know your member number, you can find it…
If you are thinking about cancelling your membership, consider downgrading to a different plan first. We have membership plans and Damage Protection Plan options without monthly fees, which means you can retain access to vehicles when needed, without a fixed monthly cost. If this option is of interest to you,…
No. You may not release a FLEX vehicle in another city even if FLEX service is also available there. You must always bring the vehicle back and release it inside the FLEX zone in the city where you started your trip.
Not at all. If the vehicle is available, you will be able to access it. You will know if the vehicle is available by looking at the card reader: a green flashing LED, the car is available a red flashing LED, the car is already being used by another member…
Once you’ve located a FLEX vehicle using our mobile app, you can block it free of charge for up to 30 minutes, giving you time to reach it. You can only block the same vehicle one additional time if you do not access it within the first 30 minutes. A…
Using a FLEX vehicle is simple: Find an available vehicle. Find an available vehicle on the street or using the map on our mobile app. Block it Block it free of charge for up to 30 minutes, giving you time to reach the vehicle. Unlock the vehicle. Drive!
Calculating the price of your trip starts when you access the vehicle with either your key fob or through the mobile app, and ends when the vehicle is released, however, credits apply in some situations. These include giving you time to clear snow from the vehicle in winter, and as…
No. The member who blocked the FLEX vehicle must use their own key fob or mobile app to unlock the car. Please note, this restriction does not exist in the case of round-trip vehicles available by reservation. Co-members can access round-trip vehicles reserved by each other. (See: Will my co-member…
To begin a trip, you must: In the Communauto mobile app, click on “Unlock” in the reservation banner, or if you aren’t using the app, place your key fob, or a compatible RFID card that you have previously registered in your customer profile – see Regional Specifics ), on the…
When conditions require it, we often offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations. (It is easier to quickly move vehicles that have already been cleared of snow.) Free FLEX periods are also offered for…
During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first. The snow removal credit is applied regardless of the weather. If you…
Relocation credits allow you to save 30 minutes on your trip costs when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it in the designated zone for your city as follows: City Relocation Required for 30-Minute Credit Edmonton Anywhere else in the…
A time credit of up to 20 minutes will be given if your trip is 1 hour or less and billed at the FLEX price, if you make a fuel purchase of $20 (taxes included) or more. If your trip is less than 20 minutes, the time credit will be…
