Booking a Car

You can reserve a station-based vehicle in just a few steps:

• Sign into your account in the app or on your city’s website)
• Go to Search or Reserve, depending on whether you’re using the app or the website, and select the start and end dates/times for your trip
• Click Find a vehicle or View availability, depending on whether you’re using the app or the website
• Select your preferred station and confirm your reservation

Once your reservation is confirmed, go to the station at your scheduled time and unlock the vehicle to start your trip.

Important rules to keep in mind

• Reservations can be made up to one month in advance
• Maximum reservation length is 28 days
• You must return the vehicle to the same station where you picked it up

Tips for a successful trip

• Book early for weekends or busy times
• Add a small buffer to your end time to avoid late fees, and to avoid affecting anyone who has reserved the vehicle after you
• If you need more flexibility, consider using a FLEX vehicle instead

Tips for making a last-minute reservation

To learn about a tool that can help you find an available vehicle, see: What is the reservation grid and how can I use it?

The reservation grid shows detailed vehicle availability at a station. If your schedule is flexible, you can use it to find a time slot between two reservations.

It is especially useful for short trips and last-minute bookings, as it displays the exact start and end times of reservations for all vehicles at a station.

How to access the reservation grid:

• In the app: Select a station where no cars are available (gray icon), then tap “View other availability”
• On the website: Check “Show reservation grid” before searching

Please note: The grid displays availability within a 72-hour window only, starting from the time of your request.

Yes. Start and end times are mandatory for all station‑based bookings.

You can later extend the trip in the app or online, as long as the car isn’t already booked by someone else.

Best practice: add a small buffer when you book. An extra half‑hour on your reservation is cheaper than a late‑return fine, plus it avoids inconveniencing the next user.

If you’d rather not have to choose an end time, consider using a FLEX vehicle instead.

To learn more, see: What is the difference between FLEX and station-based vehicles?

No, a station-based vehicle available by reservation must always be brought back to the same station or station-zone where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.

However, FLEX vehicles can be picked up in one location and released in another part of the zone.

To learn more, see: What is the difference between FLEX and station-based vehicles?

The two most common reasons are because there is not enough demand in the area or not enough available parking. Unfortunately, we cannot always add stations in the exact locations where we would like to offer the service. This challenge can be greater in some cities and neighbourhoods than in others. Where possible, we work hard to obtain the political support necessary to be able to access parking in locations that might otherwise be unavailable to our service.

When we do expand to new locations, we generally add new stations “step by step”, i.e. at locations that are close to existing stations. We aim to have multiple stations within walking distance of each other, so members have useful alternatives if a car is not available at their preferred station.

We sometimes add stations in locations that are somewhat isolated from our other stations if we see there are already enough members in the area to justify an expansion.

We are of course open to suggestions, but above all we rely on objective criteria to plan the network. We regularly conduct analyses to monitor changes in demand, and our teams are always on the lookout for parking spaces for new stations.