Booking a Car

How does reserving a round-trip car work?

Our round-trip cars can be reserved up to a month in advance. Making a reservation is easy:

• in the mobile app (or in your online account accessible from your branch’s website), select the start date/time and the end date/time for your trip;
• click on “Options” if needed, to filter your vehicle selection;
• click “search”;
• select the nearest station where there’s an available car that meets your needs.

Then all you need to do is make your way to the car at the selected time and start your trip.

Last-minute booking tips and tricks

Have you heard of the “reservation grid“? This is a useful tool for last-minute bookings, as it lets you know the exact start and end dates/times for all the vehicles in a station or selection of stations. This allows you, if you have some flexibility, to adjust your selection to squeeze in between bookings.

Only reservations starting within the next 72 hours give access to this tool.

To access the reservation grid in the app, click on the icon of a station where you can’t find vehicles after running a search (grey icons), then click on “View other availability”.

This tool is also available in the reservation web environment accessible via your online account. Simply check the box to “SHOW RESERVATION GRID” before clicking on “Show available cars”.

When making a reservation, am I always required to indicate my return time?

Yes. When using a round-trip vehicle (unlike one-way FLEX vehicles available without reservation), you must always select the start date/time and end date/time for your trip.

We do suggest giving yourself a little extra time when making a reservation, rather than risk being late. The cost of an extra hour or half-hour is far less than a late fine, and you won’t run the risk of inconveniencing another member.

However, you can extend your reservation once it has begun, for as long as the car is available. In the app, use the “Extend” button to add time to your trip. The app will also display how long the car is available before the next member’s booking is scheduled to start.

Can I pick up a round-trip vehicle in one place and drop it off in another?

No, a round-trip vehicle available by reservation must always be brought back to the same station where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.