How does reserving a round-trip car work?
Our round-trip cars can be reserved up to a month in advance. Making a reservation is easy:
- in the mobile app (or in your online account accessible from your branch’s website), select the start date/time and the end date/time for your trip;
- click on “Options” if needed, to filter your vehicle selection;
- click “search”;
- select the nearest station where there’s an available car that meets your needs.
Then all you need to do is make your way to the car at the selected time and start your trip.
Last-minute booking tips and tricks
While using the mobile app is recommended for making reservations (as it is more user-friendly), it is possible to reserve a round-trip vehicle by logging into your online account. There are still some features only available through your online account that aren’t yet available on the mobile app, primarily the ability to view the “reservation grid”. This tool is useful for last-minute bookings because it allows you to see the exact start and end times of existing reservations for all vehicles in the stations you select. This allows you, if you have some flexibility, to adjust your start and end times to fit your booking between other reservations.
When making a reservation, am I always required to indicate my return time?
Yes. When using a round-trip vehicle (unlike one-way FLEX vehicles available without reservation), you must always select the start date/time and end date/time for your trip.
We do suggest giving yourself a little extra time when making a reservation, rather than risk being late. The cost of an extra hour or half-hour is far less than a late fine, and you won’t run the risk of inconveniencing another member.
However, you can extend your reservation once it has begun, for as long as the car is available. In the app, use the “Extend” button to add time to your trip. The app will also display how long the car is available before the next member’s booking is scheduled to start.
Can I pick up a round-trip vehicle in one place and drop it off in another?
No, a round-trip vehicle available by reservation must always be brought back to the same station where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.
Yes. Your co-member will be able to unlock your reservations with their key fob (or compatible RFID card) and vice-versa. However, note that the same key fob (or compatible RFID card) that was used to start a trip must be used to end the trip.
In Alberta and Nova Scotia, your co-member will also be able to unlock your round-trip reservations through their account on the mobile app. The same account must be used to complete the trip.
Please note for FLEX trips that only the member who blocked the car will be able to unlock it. (See “Will my co-member be able to access a FLEX vehicle blocked using my account?“).