Driving, Parking, and Ending a Trip

  • How do I end my trip?

    How do I end my trip?

    To end a trip, you must:

     

    If you used the mobile app to access the vehicle, you will also need to use the mobile app to end your trip. It is not possible to use your key fob (or compatible RFID card) to lock the vehicle and end your trip if you used the mobile app to access the vehicle.

    However, the opposite is possible: you can use the mobile app to end a trip started with your key fob (or compatible RFID card).

    If you have any problems, please call us for assistance.

    Stations with Lock Box or Combination Box

    In Quebec, if you are using a car parked at a station with a lock box, please return the keys and/or the parking access card/fob to the box for the next member. If necessary, read the station information available through the mobile app for the specific details for each station. (See “Are there stations where it is necessary to collect a key or access card before you can access the vehicle?“).

  • How do I release a car if I’m done using it earlier than expected?

    How do I release a car if I’m done using it earlier than expected?

    If your reservation has already started, you will be able to release the vehicle, ending your trip early, by selecting “Release” on the mobile app, or “R” or through your online account, accessible through your branch’s website.

    Important

    If you use your key fob or compatible RFID card (OPUS card, Multi card, La vermeilleuse card, or other) rather than the mobile app to lock the vehicle, it remains necessary to select “Release” on the mobile app, or “R” on through your online account to release the vehicle and make it available for other members. Simply using your key fob to lock the doors will not end your trip.

    Remember that no cancellation fees apply beyond the first 24 hours of a trip, so for multi-day trips, ensure that you release the vehicle if you come back early to save the cost of your remaining time. (See “What is the difference between cancelling a reservation and releasing a vehicle?“)

See also

Can I pick up a round-trip vehicle in one place and drop it off in another?

When do I fuel the car, and how do the gas cards work?

How can I get a credit for an expense?

Updated on September 26, 2022

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