How do I end my trip?
To end a trip, you must:
If you used the mobile app to access the vehicle, you will also need to use the mobile app to end your trip. It is not possible to use your key fob (or compatible RFID card) to lock the vehicle and end your trip if you used the mobile app to access the vehicle.
However, the opposite is possible: you can use the mobile app to end a trip started with your key fob (or compatible RFID card).
If you have any problems, please call us for assistance.
Stations with Lock Box or Combination Box
In Quebec, if you are using a car parked at a station with a lock box, please return the keys and/or the parking access card/fob to the box for the next member. If necessary, read the station information available through the mobile app for the specific details for each station. (See “Are there stations where it is necessary to collect a key or access card before you can access the vehicle?“).
How do I release a car if I’m done using it earlier than expected?
If your reservation has already started, you will be able to release the vehicle, ending your trip early, by selecting “Release” on the mobile app, or “R” or through your online account, accessible through your branch’s website.
If you use your key fob or compatible RFID card (OPUS card, Multi card, La vermeilleuse card, or other) rather than the mobile app to lock the vehicle, it remains necessary to select “Release” on the mobile app, or “R” on through your online account to release the vehicle and make it available for other members. Simply using your key fob to lock the doors will not end your trip.
Remember that no cancellation fees apply beyond the first 24 hours of a trip, so for multi-day trips, ensure that you release the vehicle if you come back early to save the cost of your remaining time. (See “What is the difference between cancelling a reservation and releasing a vehicle?“)
No, a round-trip vehicle available by reservation must always be brought back to the same station where you picked it up. Otherwise, the next member with a reservation won’t be able to find the vehicle.
Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app.
To submit receipts:
If your reservation is ongoing:
- Click on “Purchase receipt” in the reservation banner.
If you reservation has ended:
- Select the appropriate trip under “My trips” and click on “Add/View receipts”
Once the expense is verified, the amount(s) indicated on the receipt will be reimbursed on your next monthly invoice. As a precaution, please keep your paper receipt until the credit has appeared on your invoice. Please note: only detailed purchase receipts, and not transaction statements, will be accepted.
Expenses for items other than gas exceeding $40 must be authorized by Communauto in advance.