How do I start my trip once I have a reservation?
To begin a trip, you must:
- Regional Specifics This will unlock the doors and disarm the anti-theft device.
- You can then retrieve the car key from the key/card holder in the glove box (do not forget to put it back at the end of your trip).
- You are ready to go!
You can also watch our short video about How it works.
Can’t find your car?
You can geo-locate your vehicle in the mobile app from the start time of your reservation, unless it is a vehicle in a “non-communicating” station. The exact location of the vehicle will be displayed on the map. There is also a “Locate” button in the reservation banner you can use if necessary.
If the vehicle is not displayed on the map, that could be a sign that the previous member using the vehicle is late. Please do not hesitate to phone our customer service team if you can’t find your vehicle.
In Quebec, members frequently use their transit cards to access vehicles, instead of the mobile app, or the key fobs provided by Communauto in some (not all) branches. The OPUS card in the Quebec and Montreal regions, the STO Multi card in Gatineau, or the STS La vermeilleuse card in Sherbrooke can be linked to your account.
Only one transit card can be linked to your account. Once entered, it can be used to access vehicles in all cities in Quebec and Ontario, except Toronto. See “How do I use Communauto in other provinces and countries?”
In Paris, it is also possible to use the transit card available for the Île-de-France region to access vehicles. To link your compatible RFID transit card, you need to enter the card number in the “Personal information” section of your online account beforehand. It is not yet possible to link your transit card via the mobile app, but this option is coming soon. Stay tuned for more information.
Will my co-member be able to access my reservations as well?
Yes. Your co-member will be able to unlock your reservations with their key fob (or compatible RFID card) and vice-versa. However, note that the same key fob (or compatible RFID card) that was used to start a trip must be used to end the trip.
In Alberta and Nova Scotia, your co-member will also be able to unlock your round-trip reservations through their account on the mobile app. The same account must be used to complete the trip.
Please note for FLEX trips that only the member who blocked the car will be able to unlock it. (See “Will my co-member be able to access a FLEX vehicle blocked using my account?“).
Updated on September 26, 2022