Vehicle Access Problems and Other Issues

What do I do if something unexpected happens (e.g. being late, collision, flat tire, mechanical problem)?

If you encounter an unexpected problem, please ensure you are stopped in a safe place, then phone our customer service team 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following member (no call fees are charged for calls regarding a problem or an emergency).

If you require roadside assistance, the customer service agent will be able to help you arrange for this.

If your intention is simply to extend your reservation at the last minute, you can do so using the mobile app (or through your online account accessible from your branch’s website), unless the vehicle is not available for an extension. A call charge applies to extend your reservation over the phone.

See also

  • How can I get a credit for an expense?

    Purchase receipts for gas, washer fluid, or minor maintenance items such as new wiper blades, can be submitted via the mobile app.
    To submit receipts:

    If your reservation is ongoing:

    • Click on “Purchase receipt” in the reservation banner.

    If you reservation has ended:

    • Select the appropriate trip under “My trips” and click on “Add/View receipts”

    Once the expense is verified, the amount(s) indicated on the receipt will be reimbursed on your next monthly invoice. As a precaution, please keep your paper receipt until the credit has appeared on your invoice. Please note: only detailed purchase receipts, and not transaction statements, will be accepted.
    Expenses for items other than gas exceeding $40 must be authorized by Communauto in advance.

Updated on March 22, 2022

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