Lost and Found

If you forgot an item in a FLEX vehicle, you can use the app to locate the car and retrieve the item yourself. To do so:

1. Open the “Trips” section of the app and open the “Past” list of trips.
2. Select the relevant trip to view details.
3. The “Locate” option will show you the location of the FLEX vehicle if it is currently available.
4. The car may then be blocked for a 30-minute period.

Please note that the “locate” option will not work if the car is currently in use by another member. Please check back on your app later to check if the vehicle becomes available.

You may also not be able to return to a vehicle in which you have just completed a trip. In areas with very high demand, another member might block the car right after you release it. If you encounter this situation, please contact us by phone for support from a customer service agent.

If you forgot an item in a station-based vehicle, we recommend booking a 30-minute reservation on the vehicle at your earliest convenience to access and search the vehicle. This way, you can ensure the vehicle is available before returning and accessing it again.

Afterwards, if you did not drive the vehicle, please contact us to ensure your trip is cancelled without fees.

If the item is valuable, please contact us by phone as soon as possible.

If the item is not valuable, you can let us know by using the Report (damage, cleanliness) tool, available in the app or on our website.

We recommend leaving the item in a safe place inside the vehicle: small items can be left in the glovebox and larger items can be stored in the trunk.