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Lost and Found

  • What should I do if I forgot an item in a FLEX vehicle?

    If you forgot an item in a FLEX vehicle, you can use the app to locate the car and retrieve the item yourself. To do so:

    1. Open the “Trips” section of the app and open the “Past” list of trips.
    2. Select the relevant trip to view details.
    3. The “Locate” option will show you the location of the FLEX vehicle if it is currently available.
    4. The car may then be blocked for a 30-minute period.

    Please note that the “locate” option will not work if the car is currently in use by another member. Please check back on your app later to check if the vehicle becomes available.

    You may also not be able to return to a vehicle in which you have just completed a trip. In areas with very high demand, another member might block the car right after you release it. If you encounter this situation, please contact us by phone for support from a customer service agent.

  • What should I do if I forgot an item in a Round-trip vehicle?

    If you forgot an item in a Round-trip vehicle, we recommend booking a 30-minute reservation on the vehicle at your earliest convenience to access and search the vehicle. This way, you can ensure the vehicle is available before returning and accessing it again.

    Afterwards, if you did not drive the vehicle, please contact us to ensure your trip is cancelled without fees.

  • What should I do if I find an item that another member left behind in a vehicle?

    If the item is valuable, please contact us by phone as soon as possible.

    Otherwise, use the contact form available in the “Menu” section of the Communauto app and select “Report lost and found” as the contact purpose. Please provide the car number and a description of the item. We will then reach out to the previous drivers to determine the item’s owner. We recommend leaving the item in a safe place inside the vehicle: small items can be left in the glovebox and larger items can be stored in the trunk.

Updated on January 18, 2024
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