In the app: Select Account at the bottom of the screen. Under the Profile section, select Payment Method. Select Edit credit card to update your payment method. On the website: Click the Login button on the Communauto website of your branch. Under the Profile section, select Payment Method. Select Edit…
To add drivers to an existing business account, please visit the Business page of your location’s website and follow the instructions in the Authorized Drivers section. Make sure to upload all requested documents, including front and back copies of each applicant’s driver’s license.
The account administrator(s) will receive a monthly billing statement by email. If you pay by credit card, the amount due is charged automatically. If you pay by cheque, please make sure to respect the payment deadlines. In France, the amounts are debited directly from the company’s account (a direct debit…
You can sign up your workplace to use Communauto by completing the registration form on the Business page for your location. Each workplace can choose their account administrator(s) and can add an unlimited number of authorized drivers to the account. For organizations with multiple departments, it’s possible to separate your…
No. If you are the primary account holder (the “responsible member” as defined in the Membership Contract), and you cancel your membership, the people linked to your account as co-members will no longer be able to use the service. To avoid a disruption in their access to the service, we…
No. If you are the primary account holder (the “responsible member” as defined in the Membership Contract), and you cancel your membership, the people linked to your account as co-members will no longer be able to use the service. To avoid a disruption in their access to the service, we…
The person registered as the primary account holder (the “responsible member” as defined in the Membership Contract), is responsible for the account and for payments. Only the primary account holder receives a monthly billing statement by email and is able to initiate payments. However, co-members can access this information through…
Members on our Value plans can add co-members to their accounts by creating a family membership. This option allows you to maximize your savings. Anyone living within the same household, and who meets our eligibility criteria, can join a family plan. If a member of your family wants to join…
This is an amount paid for access to certain membership plans, such as the Value Plan. In France, this amount is treated as a security deposit. The refundable membership bond is non-taxable and is fully refunded if the member opts for a membership plan that doesn’t require a membership bond,…
The cost of a trip depends on: the duration and distance traveled whether you are using a Round-trip or FLEX vehicle the vehicle category (an additional cost applies for family and utility vehicles) your membership plan Check out the Rates page of your location to find out the details of…
RFID key fobs – short for “radio frequency identification” – (see photo) are an accessory that was distributed to all Canadian members of Communauto for many years before it became possible to access vehicles with the Communauto mobile app. Today, these keys are mainly used to access vehicles that are…
In several Communauto locations, public transit cards can be used as an alternative to a key fob for accessing the vehicles. Like the key fob, these cards often feature RFID technology (short for “radio frequency identification”) and some of them can be saved in your account to allow you to…
In case of a collision or damage to the vehicle during your trip, you must notify Communauto as soon as possible. If you are involved in an accident, you must exchange contact, vehicle, and insurance information with the other driver. Please submit the following information to us immediately through the…
Your credit limit is the maximum amount you can reach before you are required to make a full or partial payment to make new reservations or access a FLEX vehicle. This limit takes into account both the completed trips that haven’t been paid (even if they haven’t been billed yet),…
Typically, your account is charged automatically using the payment card on file. If your account is blocked because the balance is overdue or exceeds your credit limit, it is also possible for you to initiate a payment yourself. To do so: 1. Log into your account in the app or…
All Communauto vehicles are equipped with a gas card so members can ensure there is at least a quarter tank of gas before ending their trip. The cards should work at the majority of gas stations in Canada. In France, they will only work at Total, Elan, or Elf. If…
Oui, c’est permis de le faire, mais dans le respect des autres usagers. L’utilisation d’une cage dédiée ou d’une couverture pour protéger les banquettes est fortement recommandée afin d’éviter de laisser des poils d’animaux derrière. Les dégâts causés par un animal peuvent entraîner une pénalité (voir « Responsabilité de l’Abonné…
Tout problème de propreté peut nous être facilement rapporté (accompagné de photos, au besoin) via l’outil de signalement disponible dans l’application Communauto ou à partir du lien Signalement (dommage, propreté) accessible au bas de la plupart des pages de notre site Internet. Si vous avez réglé le problème, en tout…
Yes, this is permitted as long as it is done with respect for other members. We strongly recommend using a dedicated carrier and/or a blanket to ensure that no animal hair is left behind. Damage or mess caused by an animal may be subject to a penalty (see the “Member’s…
You can easily report a cleanliness issue (accompanied by photos, if necessary) in the Communauto mobile app by using the Report (damage, cleanliness) feature. Alternatively, you can use the Report (damage, cleanliness) link at the bottom of most pages of our website. If you have resolved the problem (e.g., disposed…
