You can go anywhere in Canada or in the United States with a round-trip Communauto vehicle. However, at the end of your trip, you must always release the car back at the station or station zone where you started your trip.
Vous pouvez circuler n’importe où au Canada et aux États-Unis. Cependant, à la fin d’un trajet, vous devez toujours rapporter le véhicule à la station où vous l’avez pris.
In the app: Select Account at the bottom of the screen. Under the Profile section, select Payment Method. Select Edit credit card to update your payment method. On the website: Click the Login button on the Communauto website of your branch. Under the Profile section, select Payment Method. Select Edit…
To add drivers to an existing business account, please visit the Business page of your location’s website and follow the instructions in the Authorized Drivers section. Make sure to upload all requested documents, including front and back copies of each applicant’s driver’s license.
The account administrator(s) will receive a monthly billing statement by email. If you pay by credit card, the amount due is charged automatically. If you pay by cheque, please make sure to respect the payment deadlines. In France, the amounts are debited directly from the company’s account (a direct debit…
You can sign up your workplace to use Communauto by completing the registration form on the Business page for your location. Each workplace can choose their account administrator(s) and can add an unlimited number of authorized drivers to the account. For organizations with multiple departments, it’s possible to separate your…
Pour ajouter des conducteurs à un compte d’entreprise existant, veuillez consulter la section Entreprise du site Internet de votre succursale (section « Conducteurs autorisés) et suivre les instructions. Assurez-vous de ne pas oublier de télécharger les documents demandés, notamment les copies recto et verso du permis de conduire de chacun…
Un relevé de facturation mensuel est envoyé par courriel aux administrateurs de comptes. Si vous payez par carte de crédit, le montant dû est prélevé automatiquement. Si vous payez par chèque, assurez-vous de respecter les échéances de paiement. En France, les montants sont prélevés directement sur le compte de l’entreprise…
Vous pouvez créer votre profil d’entreprise et désigner vos administrateurs de comptes de même que les conducteurs autorisés en remplissant le formulaire disponible sur la page Entreprise du site Internet de votre succursale. Pour les organisations comptant plusieurs unités d’affaires ou départements, il est possible de répartir les conducteurs autorisés…
No. If you are the primary account holder (the “responsible member” as defined in the Membership Contract), and you cancel your membership, the people linked to your account as co-members will no longer be able to use the service. To avoid a disruption in their access to the service, we…
No. If you are the primary account holder (the “responsible member” as defined in the Membership Contract), and you cancel your membership, the people linked to your account as co-members will no longer be able to use the service. To avoid a disruption in their access to the service, we…
Non. Si c’est vous qui êtes l’abonné « répondant » (tel que défini dans le Contrat d’abonnement) et que vous quittez le service, les personnes qui sont liées à votre compte à titre de co-abonnés ne pourront plus utiliser le service. Il existe cependant une manière très simple de leur…
The person registered as the primary account holder (the “responsible member” as defined in the Membership Contract), is responsible for the account and for payments. Only the primary account holder receives a monthly billing statement by email and is able to initiate payments. However, co-members can access this information through…
La personne inscrite comme abonné principal ou « répondant » (tel que défini dans le Contrat d’abonnement) est responsable du compte et incidemment des paiements. Seul le répondant reçoit un relevé de facturation mensuel par courriel et est en mesure d’initier des paiements. Les co-abonnés ont cependant accès à cette…
Members on our Value plans can add co-members to their accounts by creating a family membership. This option allows you to maximize your savings. Anyone living within the same household, and who meets our eligibility criteria, can join a family plan. If a member of your family wants to join…
Les personnes inscrites à un forfait Économique peuvent ajouter des co-abonnés à leur compte dans le cadre d’un abonnement familial. Cette formule vous permet de maximiser vos économies. Toutes les personnes vivant sous votre toit et répondant à nos critères d’admissibilité sont éligibles. Si un membre de votre famille souhaite…
This is an amount paid for access to certain membership plans, such as the Value Plan. In France, this amount is treated as a security deposit. The refundable membership bond is non-taxable and is fully refunded if the member opts for a membership plan that doesn’t require a membership bond,…
The cost of a trip depends on: the duration and distance traveled whether you are using a Round-trip or FLEX vehicle the vehicle category (an additional cost applies for family and utility vehicles) your membership plan Check out the Rates page of your location to find out the details of…
RFID key fobs – short for “radio frequency identification” – (see photo) are an accessory that was distributed to all Canadian members of Communauto for many years before it became possible to access vehicles with the Communauto mobile app. Today, these keys are mainly used to access vehicles that are…
In several Communauto locations, public transit cards can be used as an alternative to a key fob for accessing the vehicles. Like the key fob, these cards often feature RFID technology (short for “radio frequency identification”) and some of them can be saved in your account to allow you to…
