Vehicle Access Problems and Other Issues (FLEX)

If the FLEX car you’ve blocked doesn’t appear at the location indicated on the app, there could be some GPS interference preventing the location from updating accurately. This may occur more frequently in areas with tall buildings. The car should not be far from its location on the map, so please check the general area. If you still cannot locate the vehicle, contact us for assistance.

If you can’t unlock the car with the mobile app, try refreshing the app, or logging out and back in if needed.

The issue could be due to a temporary communication issue between our system and the vehicle.

If you have an RFID key fob (or equivalent) try unlocking the vehicle that way.

If you don’t have a key fob (or equivalent):

You may be able to “wake up” the vehicle using a credit card with tap capability or a smartphone that is set up for contactless payment (e.g. Apple Pay).

Here’s how:

• Click on “unlock” in the app as usual
• Tap your credit card or smartphone on the reader. If using your phone, follow your usual steps for activating contactless payment.
• The lights will flash green and red, indicating that the vehicle is communicating.
• At the end of your trip, click “release” in the app as usual. As long as the vehicle is still communicating, it will lock.

If you still can’t open the vehicle, please call us so we can troubleshoot the issue.

See also:

How do I start my trip with a vehicle I spotted on the street, or one I blocked allowing time to get there?

What should I do if I’m having trouble ending my trip with a FLEX vehicle?

If you’re having trouble using your RFID key fob (or equivalent) to unlock the FLEX vehicle,  there are a few possible causes. Did you block the vehicle in advance? If you did not block the vehicle in advance, it may simply not be available. You can check if the vehicle is available by looking at the fob reader inside the windshield:

• a green flashing LED = the car is available
• a red flashing LED = the car is in use by another member
• both green and red LEDs flashing = the car has been blocked by a member (that member could be you if you already blocked the car in the app)

When you try to access a vehicle that you haven’t blocked in advance, it may take about ten seconds (sometimes longer) for the reader to wake up. There could also be a temporary communication issue. If needed, try again! If you did block the vehicle in advance There may be a communication issue between the vehicle and our system. If necessary, try again with your key fob (or equivalent). If you have access to the mobile app, just click on “Start trip” in your current reservation. If you still can’t open the vehicle, please call us so we can troubleshoot the issue. See also: How do I start my trip with a vehicle I spotted on the street, or one I blocked allowing time to get there?